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Senior Project Manager / Program Manager
LinkedIn Recruiter Post
We're hiring a Senior Project Manager / Program Manager for Organizational Change & Transformation in Toronto, Ontario.
About the role
- Manager, Program Excellence at BioScript Solutions overseeing patient support programs to drive team performance and enhance patient interactions.
Responsibilities
- Oversee the Advanced Resource Team, and engage and lead a team of Senior Reimbursement Specialists, Reimbursement Specialists, Administrative Assistants, and other key support roles for patient support programs
- Oversight of NavieGo’s Patient Interaction Excellence program and leadership of a team of Patient Interaction Coordinators
- Define requirements and implementation of best practices for all patient interactions, including management of performance trackers, scorecards, and feedback sharing sessions
- Work in collaboration with Insight Analyst to complete data analysis, trends, and insights to guide recommendations and drive continuous improvement in Program Resourcing and Patient Interactions
- Monitor the performance of direct reports to assess training needs; provide coaching and mentoring to direct reports based on feedback gathered from program managers and performance KPIs
- Ensure the team and priorities are aligned with NavieGo’s strategic direction
- Demonstrate a solid knowledge of public, private, and federal funding mechanisms
- Support the execution of program launches / transitions / data migrations / integrations and special projects as needed
- Work closely with Program Managers to backfill specific roles within each program
- Manage the onboarding and offboarding process for new and existing team members to ensure team members are adequately trained to backfill program resource requirements
- Support the development and implementation of quality operational initiatives and corrective action reviews
- Effectively communicate and promote the services of the Advanced Resource through newsletters, presentations, and regular team updates
Requirements
- Post-secondary education or equivalent work experience in a related field
- Experience within the customer support industry or in a contact center environment
- Experience in a Patient Support Program operations setting is considered an asset
- Knowledge of pharmaceutical industry is an asset
- Knowledge of the Canadian national reimbursement landscape is an asset
- Ability to lead, engage, coach, and mentor a team
- Ability to work with ambiguity
- Ability to work independently and in a team environment
- Communicate verbally, with clarity in one on one and group situations
- Proven ability to organize time, set priorities, and multi-task to meet various competing deadlines
- Strong critical thinking and innovative solutions mindset
- Strong analytical and problem-solving skills
- Strong proficiency in Microsoft Office, Data Analytics tools and/or Excel, CRM experience / mastery
Benefits
- Competitive salary
- Incentive program
- Comprehensive benefits package
- Growth Opportunities
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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