Program Manager running Mila Ventures’ Founders in Residence program. Recruiting entrepreneurs, connecting them with AI researchers, and managing partnerships from sourcing to signed matches.
About the role
- Manager, Program Excellence at BioScript Solutions overseeing patient support programs to drive team performance and enhance patient interactions.
Responsibilities
- Oversee the Advanced Resource Team, and engage and lead a team of Senior Reimbursement Specialists, Reimbursement Specialists, Administrative Assistants, and other key support roles for patient support programs
- Oversight of NavieGo’s Patient Interaction Excellence program and leadership of a team of Patient Interaction Coordinators
- Define requirements and implementation of best practices for all patient interactions, including management of performance trackers, scorecards, and feedback sharing sessions
- Work in collaboration with Insight Analyst to complete data analysis, trends, and insights to guide recommendations and drive continuous improvement in Program Resourcing and Patient Interactions
- Monitor the performance of direct reports to assess training needs; provide coaching and mentoring to direct reports based on feedback gathered from program managers and performance KPIs
- Ensure the team and priorities are aligned with NavieGo’s strategic direction
- Demonstrate a solid knowledge of public, private, and federal funding mechanisms
- Support the execution of program launches / transitions / data migrations / integrations and special projects as needed
- Work closely with Program Managers to backfill specific roles within each program
- Manage the onboarding and offboarding process for new and existing team members to ensure team members are adequately trained to backfill program resource requirements
- Support the development and implementation of quality operational initiatives and corrective action reviews
- Effectively communicate and promote the services of the Advanced Resource through newsletters, presentations, and regular team updates
Requirements
- Post-secondary education or equivalent work experience in a related field
- Experience within the customer support industry or in a contact center environment
- Experience in a Patient Support Program operations setting is considered an asset
- Knowledge of pharmaceutical industry is an asset
- Knowledge of the Canadian national reimbursement landscape is an asset
- Ability to lead, engage, coach, and mentor a team
- Ability to work with ambiguity
- Ability to work independently and in a team environment
- Communicate verbally, with clarity in one on one and group situations
- Proven ability to organize time, set priorities, and multi-task to meet various competing deadlines
- Strong critical thinking and innovative solutions mindset
- Strong analytical and problem-solving skills
- Strong proficiency in Microsoft Office, Data Analytics tools and/or Excel, CRM experience / mastery
Benefits
- Competitive salary
- Incentive program
- Comprehensive benefits package
- Growth Opportunities
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior program manager leading complex enterprise projects from initiation through completion. Coordinating cross - functional teams, budgets, stakeholders, and AI - enabled workflow automation.
Senior Design Program Manager scaling AI - enabled design operations at Instacart, a grocery - delivery company. Driving design systems, tooling, vendors, and cross - functional programs across product teams.
Senior Program Manager improving Dropbox’s distributed employee experience through AI, tools, and knowledge management. Leading research, experiments, and cross - functional programs that improve technology adoption and effectiveness.
Senior Program Manager delivering complex programs and operational initiatives for Social Innovation Canada, a national charitable organization. Coordinating governance, budgets, risks, reporting, and cross - functional execution remotely.
Senior Program Manager delivering client programs for DNAstack’s precision medicine and biomedical data - sharing software. Coordinating cross - functional teams, budgets, contracts, and executive stakeholders.
Program Manager leading workforce development programs for ICTC, Canada's digital - economy nonprofit. Managing budgets, partners, employers, reporting, and cross - functional delivery across Ontario.
Program Manager leading complex transmission, substation, and distribution project portfolios for Qualus, a power infrastructure solutions firm. Owning delivery, financial performance, risk, quality, contracts, and client outcomes.
Program Manager leading complex transmission, substation, and distribution project portfolios for Qualus. Owning delivery, financial performance, risk, contracts, and client outcomes.
Senior Program Manager shaping Thumbtack’s vendor strategy and scaled service operations. Building governance, measurement, and automation for a home - services platform.