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Program Manager, Rapid Access Addictions Medicine
Posted 3 months ago
About the role
- Program Manager overseeing operations and clinical delivery for RAAM Clinic. Leading multidisciplinary teams and ensuring quality care in community mental health and addictions services.
Responsibilities
- Manage day-to-day operations and leadership to a RAAM MDT of clinical staff responsible for the delivery of support and services to clients and their families.
- Work with the Director to set program goals using a Balanced Scorecard of priorities and targets and deliver on priorities in consultation with the team, community partners and other CMHA Peel Dufferin services.
- Use clinical judgement and expertise to navigate clinical matters and ensure optimal client care and provider experience by supporting staff in prioritizing client issues and tasks as needed.
- Advance clinical and administrative quality of RAAM by tracking service quality indicators and targets.
- Provide direct clinical supervision to staff.
- Observe staff with clients and conduct regular audits, supervision, and support professional development.
- Manage the planning and monitoring of staff schedules, and workloads to ensure adequate coverage to meet operational requirements, across all sites.
- Coordinate agenda for weekly clinical meetings, including planning, chairing, and following up with actions as appropriate.
- Support team members in case conferences, including planning, chairing, and following up with actions as necessary.
- Respond to client complaints and consult with the Director on the resolution of issues.
- Ensure that clinical records and program data are maintained in accordance with the standards of CMHA Peel Dufferin and funders.
- Escalate staff and clinical issues to the Director, as appropriate.
- In collaboration with RAAM administrator, support with harm reduction supplies.
- Promote RAAM services with community partners, and within marginalized populations, including those experiencing homelessness, mental health concerns, and addictions.
- Support the development of operational budgets including financial and human resource requirements.
- Monitor assigned budgets and expenditures in accordance with organizational financial policies.
- Manage recruitment, orientation, coaching, mentoring, performance management, learning and development for staff and students.
Requirements
- Bachelor’s degree in Nursing, Psychology, Social Work, or a related field; (Master’s degree is an asset).
- Registration with a Professional College.
- Minimum of 5 years of clinical experience within the community mental health & addictions field.
- Minimum of 3 years of formal or informal leadership experience, including supervising a multidisciplinary team, program development and day-to-day operations.
- Knowledge of mental health legislation, serious mental illness, concurrent disorders and/or dual diagnosis and recovery-based philosophy and practices.
- Additional certifications in addictions, trauma-informed care, and crisis intervention are advantageous.
- Strong understanding of substance uses and harm reduction philosophy.
- Knowledge of local resources and programs within the community to support clients with addiction.
- Being knowledgeable in a variety of evidence-informed treatment modalities.
- Fluency in a second language, including ASL (American Sign Language) is considered an asset.
- Valid Canadian driver’s license and access to an insured automobile in good repair.
- A satisfactory Vulnerable Sector Screening (Police Check) report.
Benefits
- 4 weeks accrued vacation
- Up to 18 paid sick days accrued per year, plus 2 flexible days each year
- HOOPP Pension Plan
- Ongoing professional development plus $250 annual funding for continuing education and certifications
- $350 annual allowance to invest in achieving your personal wellness goals
- Participation in organizational pay for performance incentive program
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