Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Bilingual Booking Team Specialist at Apollo Applied Research virtual clinic providing patient care through medical cannabis. Responsible for administrative functions, scheduling, and customer service.
Responsibilities
- Providing outstanding patient care is a cornerstone of our business
- Responsible for scheduling and coordinating appointments for patients into designated clinic days and Health Care Practitioner schedules
- Work with the team to provide input on the day-to-day administrative duties that align with business strategies and goals
- Responsible for answering all phone calls and email queries from patients, licensed producers, business partners and other parties promptly
- Ensure that incoming referrals, faxes, and prescriptions are responded to and acted upon in a timely manner
- Assist with scanning and indexing medical records
- Create and update patients' electronic health records
- Provide administrative reports and make corrections to ensure accurate record keeping
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization
- Prepare correspondence between medical providers and their patients
- Provide exceptional quality customer service to patients at all times
- Ensure that job activities are aligned with established strategic business goals and targets
- Maintain professional and technical knowledge by studying all information and updates provided by supervisors and the management team through attending all meetings and reviewing all internal emails and relative procedural data bases
- Communicate any complaints, problems and concerns to the appropriate individuals or departments
- Adhere to confidentiality policies with all data, including patients, employee and operational data
- Adhere to quality assurance and compliance with all regulatory requirements
- Attend scheduled department staff meetings and provide regular reporting to the team lead
- Participate in continuing education activities
- Assist in the orientation of new staff
- Other duties as assigned
Requirements
- Bilingualism (English/French) is required for this role
- Strong Customer Service Experience
- Excellent listening and communication skills
- Strong administrative skills
- Sincere compassion and empathy for the needs of customers
- A strong sense of personal integrity and confidentiality
- Ability to define processes and contribute to the growth of the team
- Ability to work independently
- A medical background would be an asset
- Ability to work variable shifts
Benefits
- extended health and dental coverage
- paid vacation
- participation in our employer-supported retirement savings program
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Caseworker managing patient and provider support for Cencora’s Innomar Strategies. Implementing case - management protocols and providing telephone support for funding and access issues.
Bilingual Corporate Roadside Assistance Representative handling inquiries for Canadian Tire. Providing customer service with availability for scheduling between 6AM to 11PM.
Bilingual Nurse Case Manager in McKesson's Patient Support Programs. Coordinating patient education and adherence support across the treatment journey in Canada.
Senior Associate at PwC specializing in SAP consulting services for operational efficiency. Analyzing client needs and implementing software solutions across SAP applications.
SAP EAM Consultant focused on delivering SAP solutions to enhance operational efficiency for clients. Collaborating across teams to implement and support complex business processes in SAP.
Customer Payments Specialist identifying and collecting delinquent payments for Equitable Bank. Responsible for maintaining high customer service values while managing collections in residential and commercial mortgages.
Vocational Case Coordinator managing referrals for TSA and EECA programs in Canada. Collaborating with multiple stakeholders and supporting operational efficiencies in vocational services.
Bilingual Senior Integration Specialist managing ongoing data feeds for item catalogs and purchase orders at Sodexo. Collaborating with partners and technical teams to ensure accuracy and integrity of system data.
Bilingual Integration Specialist working remotely with suppliers and technical teams at Sodexo. Maintaining data integrity and collaborating on data flow solutions.