Bilingual Coordinator providing administrative support for building automation services at Honeywell. Responsible for coordinating technician needs and supporting service supervisors in a hybrid work setting.
Responsibilities
Interact daily and directly with technicians to coordinate needs related to vehicles, phones, uniforms and training materials.
Support the field service supervisor in coordinating billing-related requirements according to client needs, and ensure updates to information in a centralized system for the branch(es).
Order supplies, tools and equipment required for technicians and other employees, as needed.
Possess a sound understanding of health and safety procedures and, under management direction, coordinate mandatory and safety training for technicians.
Manage all aspects of telephone reception (clients, suppliers, technicians) while multitasking.
Manage onboarding and offboarding of employees, including completion of required checklists (P-card orders, access cards, ID badges, etc.).
Recover company-owned equipment and resources when employees depart and ensure items are routed appropriately.
Coordinate fleet management activities, including tracking employee reports, vehicle disposition, and understanding requirements related to vehicle requests and returns.
Collaborate with the central team to ensure company permits and documentation are kept up to date.
Assist clients with purchase order processing, billing dispute management, surveys and the use of online portals.
Use computer systems daily such as SMS, Titan, SharePoint and the SAP environment.
Manage weekly payroll: review technicians’ timesheets, correct missing hours and overtime, and resolve system issues (SMS, SAP, PeopleSoft and eCharge).
Process TRAP requests related to labor and/or materials.
Create vendors (direct) — this responsibility is expected to be eliminated once the procurement team automates the process.
Manage supplier invoices in status 90 on a weekly basis.
Requirements
Minimum of five (5) years of relevant experience in an administrative support or administrative coordination role.
Secondary School Diploma (DES) completed.
Bilingualism required: excellent written and spoken French and English.
Postsecondary diploma completed in an administrative or technical field.
Strong experience with the Microsoft Office suite.
Ability to build strong internal business relationships and meet commitments.
Relevant knowledge of HVAC, building automation, security and fire protection.
Strong commercial acumen.
Excellent interpersonal skills and strong verbal and written communication abilities.
Ability to manage multiple priorities simultaneously.
Self-directed and able to work with minimal supervision.
Excellent daily planning and organizational skills.
Highly customer-focused, demonstrating success through a Voice of the Customer approach.
High self-awareness, recognizing the impact of one’s approaches and behaviors on colleagues, clients and internal and external partners.
Ability to work within a remote team and provide support to colleagues as needed.
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