Bilingual Coordinator – Service Support

Posted 5 hours ago

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About the role

  • Bilingual Coordinator providing administrative support for building automation services at Honeywell. Responsible for coordinating technician needs and supporting service supervisors in a hybrid work setting.

Responsibilities

  • Interact daily and directly with technicians to coordinate needs related to vehicles, phones, uniforms and training materials.
  • Support the field service supervisor in coordinating billing-related requirements according to client needs, and ensure updates to information in a centralized system for the branch(es).
  • Order supplies, tools and equipment required for technicians and other employees, as needed.
  • Possess a sound understanding of health and safety procedures and, under management direction, coordinate mandatory and safety training for technicians.
  • Manage all aspects of telephone reception (clients, suppliers, technicians) while multitasking.
  • Manage onboarding and offboarding of employees, including completion of required checklists (P-card orders, access cards, ID badges, etc.).
  • Recover company-owned equipment and resources when employees depart and ensure items are routed appropriately.
  • Coordinate fleet management activities, including tracking employee reports, vehicle disposition, and understanding requirements related to vehicle requests and returns.
  • Collaborate with the central team to ensure company permits and documentation are kept up to date.
  • Assist clients with purchase order processing, billing dispute management, surveys and the use of online portals.
  • Use computer systems daily such as SMS, Titan, SharePoint and the SAP environment.
  • Manage weekly payroll: review technicians’ timesheets, correct missing hours and overtime, and resolve system issues (SMS, SAP, PeopleSoft and eCharge).
  • Process TRAP requests related to labor and/or materials.
  • Create vendors (direct) — this responsibility is expected to be eliminated once the procurement team automates the process.
  • Manage supplier invoices in status 90 on a weekly basis.

Requirements

  • Minimum of five (5) years of relevant experience in an administrative support or administrative coordination role.
  • Secondary School Diploma (DES) completed.
  • Bilingualism required: excellent written and spoken French and English.
  • Postsecondary diploma completed in an administrative or technical field.
  • Strong experience with the Microsoft Office suite.
  • Ability to build strong internal business relationships and meet commitments.
  • Relevant knowledge of HVAC, building automation, security and fire protection.
  • Strong commercial acumen.
  • Excellent interpersonal skills and strong verbal and written communication abilities.
  • Ability to manage multiple priorities simultaneously.
  • Self-directed and able to work with minimal supervision.
  • Excellent daily planning and organizational skills.
  • Highly customer-focused, demonstrating success through a Voice of the Customer approach.
  • High self-awareness, recognizing the impact of one’s approaches and behaviors on colleagues, clients and internal and external partners.
  • Ability to work within a remote team and provide support to colleagues as needed.

Benefits

  • Benefits – medical, vision, dental, mental health
  • Paid vacation
  • Retirement plan (subject to regional policies)
  • Opportunities for career advancement
  • Professional development

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

HybridQuebec CityCanada

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