Delivery Manager leading SAP Business One implementation teams at Vision33, a global cloud ERP and business transformation partner. Owning delivery performance, people leadership, and commercial outcomes across Eastern Canada.
About the role
- Bilingual Coordinator providing administrative support for building automation services at Honeywell. Responsible for coordinating technician needs and supporting service supervisors in a hybrid work setting.
Responsibilities
- Interact daily and directly with technicians to coordinate needs related to vehicles, phones, uniforms and training materials.
- Support the field service supervisor in coordinating billing-related requirements according to client needs, and ensure updates to information in a centralized system for the branch(es).
- Order supplies, tools and equipment required for technicians and other employees, as needed.
- Possess a sound understanding of health and safety procedures and, under management direction, coordinate mandatory and safety training for technicians.
- Manage all aspects of telephone reception (clients, suppliers, technicians) while multitasking.
- Manage onboarding and offboarding of employees, including completion of required checklists (P-card orders, access cards, ID badges, etc.).
- Recover company-owned equipment and resources when employees depart and ensure items are routed appropriately.
- Coordinate fleet management activities, including tracking employee reports, vehicle disposition, and understanding requirements related to vehicle requests and returns.
- Collaborate with the central team to ensure company permits and documentation are kept up to date.
- Assist clients with purchase order processing, billing dispute management, surveys and the use of online portals.
- Use computer systems daily such as SMS, Titan, SharePoint and the SAP environment.
- Manage weekly payroll: review technicians’ timesheets, correct missing hours and overtime, and resolve system issues (SMS, SAP, PeopleSoft and eCharge).
- Process TRAP requests related to labor and/or materials.
- Create vendors (direct) — this responsibility is expected to be eliminated once the procurement team automates the process.
- Manage supplier invoices in status 90 on a weekly basis.
Requirements
- Minimum of five (5) years of relevant experience in an administrative support or administrative coordination role.
- Secondary School Diploma (DES) completed.
- Bilingualism required: excellent written and spoken French and English.
- Postsecondary diploma completed in an administrative or technical field.
- Strong experience with the Microsoft Office suite.
- Ability to build strong internal business relationships and meet commitments.
- Relevant knowledge of HVAC, building automation, security and fire protection.
- Strong commercial acumen.
- Excellent interpersonal skills and strong verbal and written communication abilities.
- Ability to manage multiple priorities simultaneously.
- Self-directed and able to work with minimal supervision.
- Excellent daily planning and organizational skills.
- Highly customer-focused, demonstrating success through a Voice of the Customer approach.
- High self-awareness, recognizing the impact of one’s approaches and behaviors on colleagues, clients and internal and external partners.
- Ability to work within a remote team and provide support to colleagues as needed.
Benefits
- Benefits – medical, vision, dental, mental health
- Paid vacation
- Retirement plan (subject to regional policies)
- Opportunities for career advancement
- Professional development
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