Représentant bilingue du service aux invités chez Cineplex, entreprise de divertissement et de cinéma. Réponse aux clients par téléphone, courriel et clavardage, avec résolution au premier contact.
About the role
- Bilingual Coordinator providing administrative support for Honeywell's building automation team. Managing logistics and communications between technicians and clients in a hybrid work environment.
Responsibilities
- Interact daily and directly with technicians to coordinate needs related to vehicles, phones, uniforms and training materials.
- Support the field service supervisor in coordinating billing requirements according to client needs, and ensure information is updated in a centralized system for the branch(es).
- Order supplies, tools and equipment required for technicians and other employees as needed.
- Maintain a solid understanding of health and safety procedures and, under management direction, coordinate mandatory and safety-related training for technicians.
- Handle all aspects of incoming phone calls (clients, suppliers, technicians) while multitasking.
- Manage onboarding and offboarding of employees, including completion of required checklists (P-cards, access cards, company ID cards, etc.).
- Recover company-owned equipment and resources when employees leave and ensure items are routed appropriately.
- Coordinate fleet management activities, including tracking employee reports, vehicle disposition, and understanding requirements for vehicle requests and returns.
- Collaborate with the central team to ensure company permits and documentation are kept up to date.
- Assist clients with purchase order processing, billing dispute resolution, surveys and use of online portals.
- Use computer systems daily such as SMS, Titan, SharePoint and the SAP environment.
- Manage weekly payroll: review technicians’ timesheets, correct missing hours and overtime, and resolve system issues (SMS, SAP, PeopleSoft and eCharge).
- Process TRAP requests related to labour and/or materials.
- Create vendors (direct) — this responsibility is expected to be phased out following automation of the process by the procurement team.
- Manage supplier invoices at status 90 on a weekly basis.
Requirements
- Minimum of five (5) years of relevant experience in an administrative support or administrative coordination role.
- High School Diploma (HSD) completed.
- Bilingualism required: excellent oral and written proficiency in French and English.
- Completed post-secondary diploma in an administrative or technical field.
- Strong experience with the Microsoft Office suite.
- Ability to build strong internal business relationships and meet commitments.
- Relevant knowledge of HVAC, building automation, fire protection and life safety systems.
- Strong commercial/business acumen.
- Excellent interpersonal skills and solid oral and written communication skills.
- Ability to manage multiple priorities simultaneously.
- Self-motivated and able to work with minimal supervision.
- Excellent daily planning and organizational skills.
- Strong customer-focused approach, demonstrating success through a Voice of the Customer mindset.
- High self-awareness, recognizing the impact of one’s approaches and behaviours on colleagues, clients and internal/external partners.
- Ability to work within a remote team and provide support to colleagues as needed.
Benefits
- Benefits — medical, vision, dental, mental health coverage
- Paid vacation
- Retirement plan (per regional policies)
- Opportunities for career advancement
- Professional development
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