Field service technician diagnosing and repairing Orange EV electric vehicles in Cambridge. Supporting customers, charging infrastructure, training, and regional service operations.
About the role
- Lead Advanced Field Service Technician ensuring installation and servicing of complex Honeywell systems. Resolve customer challenges and mentorship for junior representatives while maintaining high service standards.
Responsibilities
- Resolve customer challenges quickly and efficiently
- Conduct reactive maintenance, preventative maintenance, installation, or repair work orders
- Analyze system logs and perform routine audits to improve system performance and efficiency
- Test, calibrate, and verify system and peripheral devices.
- Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations.
- Perform system backups and install appropriate updates and patches
- Provide software and hardware design, development and implementation support
- Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
- Update customer drawings/documentation with any configuration or model changes
- Project management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing, and customer acceptance.
- Build and maintain accurate records, reports, system configuration documentation and action lists
- Lead and document reoccurring meetings both with customer and internal
- Formal reporting and site documentation
- Mentor and train Jr. Field Service Representatives
- Respond to and resolve complex emergency service calls as required in accordance with customer contract deliverables. Complex service calls include those on integrated and multi-vendor systems.
- Ability to cover on-call rotation for sites
Requirements
- Post-Secondary education in related field
- Minimum of 5 years of field experience in Honeywell BAS Controls OR access control and CCTV.
- Training/Certification on Honeywell software programming tools
- Training/Certification on networking protocols and products
- Valid G driver’s License
- Advanced knowledge of Microsoft Active Directory
- CFA and/or electrical/Electronic diploma
- Experience with fault finding/repairs of electronic equipment or maintenance of IT systems including hardware and software (server management, network configuration/troubleshooting)
- Knowledge and experience working with Domain Services, Microsoft Windows Operating Systems, and Visio
- Expertise working in a server-based environment
- Previous electronic security industry experience
- Previous technical / installation experience
- A solid grasp of network communications technology
- Application Programming Experience (JAVA, Apache Tomcat, VB Script)
- Extraction and manipulation of reports
- Upbeat, inventive, eager to learn, proactive with autonomous problem-solving ability
- Ability to lead, mentor and transfer knowledge
- Superb communication, interpersonal and organizational skills
- Computer Science background
- Previous customer service experience
- Technical/professional certificate
- Ability to read and interpret mechanical/electrical drawings and diagrams
- Bilingual in French and English
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
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