Senior Data Analyst enabling data - driven decision making in AI customer service company, Ada. Collaborating with cross - functional teams and delivering actionable insights through clean, business - ready data.
About the role
- Manager responsible for data analysis and performance reporting at Castlemain. Leading initiatives for continuous improvement through data governance and visualization.
Responsibilities
- Drive continuous improvement and performance optimization by analyzing operational and service delivery data
- Develop performance measurement frameworks and key performance indicators
- Design and maintain reporting tools and dashboards with Power BI and Excel
- Ensure reports are clear, accessible, and aligned with program objectives
- Strengthen data integrity and governance by monitoring data quality across systems
- Collaborate with cross-functional teams to translate business questions into measurable data insights
Requirements
- 3-5 ans d'expérience en analyse de données, intelligence d'affaires ou rapports de performance
- Diplôme universitaire ou collégial en Analyse de données, Analyse d'affaires, Statistiques, Économie, Mathématiques ou un domaine connexe.
- Maîtrise de Power BI, y compris modélisation de données, conception de tableaux de bord et gestion de l'actualisation des données.
- Solide expertise de Microsoft Excel, y compris tableaux croisés dynamiques, Power Query, formules et ensembles de données structurés.
- Expérience de la conception et gestion des flux de travail et capture de données structurées à l'aide de Microsoft Lists.
- Expérience d'intégration de données de plusieurs sources telles que CRM, Web et systèmes opérationnels.
- Connaissance des techniques de nettoyage, transformation et validation des données.
- Expérience supportant les initiatives d'amélioration continue.
- Expérience en création de tableaux de bord et de cadres de performance pour publics opérationnels ou exécutifs.
- Capacité à communiquer des insights de manière claire aux parties prenantes non techniques.
- Solides compétences en documentation et orientation processus, pensée analytique et attention aux détails.
- Expérience en mesure ou rapports au sein de plusieurs équipes ou secteurs.
- Expérience dans l'élaboration des normes de gouvernance de données ou cadres de performance.
- Expérience en encadrant d'autres personnes sur la littératie des données, outils ou méthodes.
- Capacité à voyager occasionnellement pour des réunions internes ou engagements clients.
- Une expérience en environnements réglementés ou sensibles à la vie privée, avec connaissance des méthodes d'amélioration continue telles que Lean, Six Sigma est un atout.
Benefits
- package d'avantages sociaux enrichissants
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