Bilingual Patient Services Specialist supporting patients and healthcare providers in reimbursement activities. Fully remote role focused on enhancing patient experiences and administrative tasks in healthcare.
About the role
- Bilingual Virtual Claim Helper providing one-on-one support for Class Members in settlement claims journey. Assisting with information, resources, and connections to service.
Responsibilities
- Support Class Members virtually with information, resources, and Claim Form assistance in a trauma-informed and culturally safe manner.
- Assist claimants in completing claim forms and connecting them with existing wellness, legal, and cultural support services.
- Participate in training sessions, including e-courses, debriefings, and self-directed learning modules.
- Perform work safely by following established health and safety protocols, training, and instructions.
- Contribute to a positive safety culture by raising safety concerns and sharing knowledge about risks and solutions.
Requirements
- Identifying as Indigenous is an asset.
- Bilingual proficiency in English and French is required.
- Ability to work professionally in an Indigenous language is an asset.
- Strong knowledge of customer relationship management (CRM) systems, Microsoft tools, and other database platforms is an asset.
- Strong knowledge and awareness of Indigenous culture, history, the impacts of intergenerational trauma, and an understanding of Indigenous governance structures.
- Clear, respectful, and professional communication skills in both written and verbal formats.
- Demonstrated ability to perform administrative work while respecting privacy and confidentiality.
- Strong ability to follow established policies, procedures, and operational guidelines.
- Access to a quiet, private workspace with reliable internet.
- Willingness to learn, try new approaches, and adapt as work evolves.
Benefits
- A competitive benefits package
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Degree requirement
No Education Requirement
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