Senior Technical Program Manager at Duck Creek Technologies leading AI product delivery across cross - functional teams. Responsible for managing software initiatives and solving operational challenges in a fast - paced environment.
About the role
- Program Manager responsible for AI deployment in Canadian public sector and defence sectors. Delivering technical programs while ensuring compliance and collaboration with government entities.
Responsibilities
- Own end-to-end technical program delivery for Canadian public sector and defence customers, from initial deployment through production scaling
- Serve as the primary technical program point of contact for government customers, building trusted relationships with departmental CIOs, IT directors, and technical teams
- Translate complex government requirements (security, compliance, accessibility, bilingualism, data sovereignty) into actionable engineering plans
- Navigate government procurement processes, RFP responses, and contractual technical obligations.
- Provide clear, timely, and objective communication across Cohere's engineering organization, customer stakeholders, and government leadership
- Translate between AI/ML technical concepts and government-appropriate language for decision-makers who may not have deep technical backgrounds
- Present technical roadmaps and status updates to senior government officials and departmental executives
- Represent Cohere's technical capabilities in sensitive government and defence contexts.
- Create and manage project schedules that account for government timelines, security review processes, and ministerial approval cycles
- Identify and manage dependencies across government departments, security authorities, cloud service providers, and internal Cohere teams
- Navigate risks unique to government deployments: privacy compliance, Algorithmic Impact Assessments, Treasury Board submissions, security authorizations
- Drive alignment between product development priorities and specific government requirements.
- Ensure on-time delivery of AI solutions that meet government-grade security, privacy, accessibility, and performance standards
- Coordinate technical work across multiple teams: model customization, security hardening, integration with government systems, bilingual support
- Establish governance checkpoints appropriate for high-stakes government deployments
- Problem-solve complex technical challenges in air-gapped, on-premises, or highly regulated environments.
Requirements
- 6+ years of experience as a customer-facing Technical or Engineering Program Manager in AI/ML consulting, technology transformation, or enterprise software delivery.
- Excellent executive communication and stakeholder management.
- Experience working with government, defence, or heavily regulated customers (public sector, defence contractors).
- Proven track record managing complex, multi-stakeholder technical programs with stringent compliance requirements.
- Bachelor’s degree in a relevant field; advanced degree or technical certs a plus.
- Strong understanding of enterprise software deployment architectures (cloud, on-premises, hybrid, air-gapped).
- Working knowledge of or experience with modern AI: LLMs, agentic systems, MCP, RAG, fine-tuning, evals, and responsible AI would be a strong differentiator.
- Comfortable discussing API integrations, model inference, data pipelines, and ML operations with technical stakeholders.
- Deep understanding of how government organizations procure, evaluate, and deploy technology.
- Familiarity with Canadian government requirements: data sovereignty, privacy laws (Privacy Act), accessibility standards, official languages obligations, security classifications.
- Understanding of defence and national security considerations in AI deployment.
- Experience with Algorithmic Impact Assessments or AI ethics frameworks is a strong asset.
- Eligible to obtain Canadian government security clearance (Top Secret preferred).
Benefits
- Daily lunch program
- Plenty of snacks
- Regular community and social events
- Co-working benefit for remote workers
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