Senior Business Systems Analyst managing system solutions for Invest Ottawa. Analyzing, designing, and implementing digital workflows and technical solutions for Operations department.
Responsibilities
Partner with the Innovation & AI Senior Project Manager to translate business requirements.
Lead workshops, discovery sessions, and stakeholder engagement activities.
Own end-to-end delivery of system initiatives.
Serve as the technical lead and escalation point for complex system issues.
Design, build, and maintain solutions within Microsoft Dynamics 365 CRM and Power Platform.
Debug and optimize complex automations and integrations.
Establish and enforce standards for documentation, testing, and delivery.
Contribute actively to IT and Systems strategy discussions.
Build trusted relationships with business unit leads and department heads.
Mentor and coach junior/intermediate analysts.
Develop dashboards and reporting within existing platforms.
Requirements
Minimum 7 years of experience in business systems analysis, solutions design, or a technically deep implementation role.
Hands-on expertise with Microsoft Dynamics 365 CRM.
Demonstrated experience building Power Automate flows.
Experience in Power Apps.
Experience with JavaScript for Dynamics 365 client-side scripting.
Strong analytical and problem-solving skills.
Proven ability to lead delivery of system improvement projects.
Excellent communication skills.
Familiarity with AI-enabled workflow tools.
Familiarity with Microsoft 365 administration functions.
Experience with SharePoint site design.
Exposure to API integrations.
Microsoft certifications in Power Platform, Dynamics 365, or related technologies are an asset.
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