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About the role

  • Senior Business Systems Analyst managing system solutions for Invest Ottawa. Analyzing, designing, and implementing digital workflows and technical solutions for Operations department.

Responsibilities

  • Partner with the Innovation & AI Senior Project Manager to translate business requirements.
  • Lead workshops, discovery sessions, and stakeholder engagement activities.
  • Own end-to-end delivery of system initiatives.
  • Serve as the technical lead and escalation point for complex system issues.
  • Design, build, and maintain solutions within Microsoft Dynamics 365 CRM and Power Platform.
  • Debug and optimize complex automations and integrations.
  • Establish and enforce standards for documentation, testing, and delivery.
  • Contribute actively to IT and Systems strategy discussions.
  • Build trusted relationships with business unit leads and department heads.
  • Mentor and coach junior/intermediate analysts.
  • Develop dashboards and reporting within existing platforms.

Requirements

  • Minimum 7 years of experience in business systems analysis, solutions design, or a technically deep implementation role.
  • Hands-on expertise with Microsoft Dynamics 365 CRM.
  • Demonstrated experience building Power Automate flows.
  • Experience in Power Apps.
  • Experience with JavaScript for Dynamics 365 client-side scripting.
  • Strong analytical and problem-solving skills.
  • Proven ability to lead delivery of system improvement projects.
  • Excellent communication skills.
  • Familiarity with AI-enabled workflow tools.
  • Familiarity with Microsoft 365 administration functions.
  • Experience with SharePoint site design.
  • Exposure to API integrations.
  • Microsoft certifications in Power Platform, Dynamics 365, or related technologies are an asset.

Benefits

  • Diversity and inclusion initiatives
  • Mentorship and training opportunities
  • Accommodation for applicants with disabilities

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridOttawaCanada

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