Director leading Docker's Partner Solution Engineering organization for developer tools and software supply - chain security. Enabling cloud, ISV, SI, and VAR partners through technical strategy and joint go - to - market programs.
About the role
- Senior Solutions Architect responsible for delivering technical excellence in pre-sales for AI intelligence solutions at TRM Labs. Leading client integrations and architecting solutions tailored to client needs.
Responsibilities
- Own and deliver end-to-end TRM solutions for clients, from understanding complex client requirements to designing advanced business processes, customizing the platform, integrating TRM APIs, and conducting testing and training for maximum client impact.
- Act as the go-to technical consultant during discovery calls with key clients and prospects, documenting intricate technical requirements and guiding solution design.
- Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges, while ensuring alignment with their strategic goals.
- Develop and maintain high-quality resources for client integrations, including API documentation, reference architectures, and implementation guides, ensuring a smooth client onboarding experience.
- Cultivate strong relationships with technical stakeholders at client organizations, providing expert-level support throughout the integration process and troubleshooting any issues that arise.
- Stay current with TRM’s evolving product features and technical dependencies to ensure alignment between client needs and TRM's product roadmap, advocating for enhancements when necessary.
Requirements
- Professional experience in pre-and post-sales roles, such as Senior Solutions Architect, Senior Sales Engineer, or Senior Customer Success Engineer.
- Exceptional customer-facing skills with the ability to empathize with both technical and non-technical audiences, demonstrating how complex solutions can meet their business goals.
- Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch.
- Comfortable scripting in one more languages to help build PoCs for customers or prototype APIs (e.g., Python, Javascript, Typescript)
- Strong problem-solving skills with the ability to prioritize and manage multiple complex tasks independently while maintaining attention to detail.
- High initiative and a proactive approach to identifying opportunities for improvement, both in technical solutions and team processes.
- Bonus: Previous experience in AI development is highly preferred.
Benefits
- Competitive salary
- Remote work options
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