Desjardins advisor supporting business development and sales for members and clients. Managing needs analysis, product recommendations, requests, follow-ups, and service quality.
Responsibilities
Establish a consulting relationship by identifying current or potential needs and promoting customer retention
Advise various partners, stakeholders or members and customers regarding the products, services or solutions offered and ensure their satisfaction
Analyze and respond to customer needs, process requests and ensure the required follow-ups
Collect, gather and analyze information, write reports and recommendations
Keep abreast of new developments related to standards, products or services in your field of activity
Help serve and maintain business relationships with members and clients
Help sell products and services through multiple distribution channels based on member/client needs and current strategies and practices
Drive results by reviewing information requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies
Ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures
Requirements
Trade school diploma in a related field
A minimum of three years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Action oriented
Customer Focus
Differences
Drive results
Interpersonal Savvy
Nimble learning
Persuades
Trust
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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