Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Installation Services Manager at The Home Depot managing service provider performance and compliance. Developing professional relationships and ensuring high-quality service in the Quebec region.
Responsibilities
- Establish and maintain professional relationships with customers and service providers.
- Participate in the recruitment, retention and performance management of service providers for his/her market(s).
- Provide on-the-job training and guidance on our processes to service providers.
- Provide immediate, constructive feedback to service providers to improve performance.
- Conduct consistent quality assessments with service providers to enhance the customer shopping experience and performance.
- Communicate compliance requirements and guidelines to service providers.
- Coach service providers on appropriate and timely solutions.
- Participate in regional or territorial meetings.
Requirements
- Bachelor’s degree in Business Administration or a related field, or a combination of education and equivalent experience.
- At least five years of relevant experience in a high-volume retail environment (preferred).
- Excellent verbal and written communication skills; ability to present publicly, establish open lines of communication and adapt messages to different audiences.
- Advanced knowledge of Home Depot systems, standard operating procedures and overall store operating processes.
- Intermediate computer skills with the Microsoft Office suite (Word, Excel and PowerPoint).
- Ability to deliver results despite a heavy workload and to manage competing requests in a fast-paced environment.
- Valid driver’s license and proof of insurance (required).
Benefits
- Engaging work environment.
- Targeted recognition for associates’ achievements.
- Ensuring all team members understand the importance and value of their work.
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