Account Executive driving new business, account growth, and upselling for Emplifi’s autonomous CX platform. Managing digital marketing software sales across North American territories.
Responsibilities
Prospect and identify new business opportunities within the designated territory or named accounts
Develop and maintain a robust pipeline through networking, research, and referrals
Present digital marketing solutions to potential clients
Foster and grow relationships with existing clients with Solution Consultants and Customer Success Managers
Understand client goals and needs to identify cross-selling and upselling opportunities
Review client campaigns and provide insights, optimization suggestions, and reports
Develop and execute sales strategies for assigned territories or named accounts
Use CRM tools to track interactions, sales progress, and client information
Provide market, competition, and customer feedback to marketing and product teams
Collaborate with marketing, product, customer support, customer success, solution consulting, and business development teams
Identify, research, engage, and qualify potential leads
Manage and update the sales pipeline using CRM tools
Forecast sales activities and revenue outcomes
Evaluate and prioritize leads
Requirements
Bachelor's degree in Business, Marketing, Communications, or a related field strongly preferred
Minimum of 5 years of sales experience, preferably in the digital marketing industry
Proven track record of meeting and exceeding sales quotas
Strong understanding of digital marketing services including e-commerce, social media, content marketing etc.
An AI-first mindset, with the ability to continuously leverage AI tools to simplify processes, streamline workflows, boost efficiency, and drive measurable business impact
Excellent verbal and written communication skills
Proficiency in using CRM tools like Salesforce or HubSpot
Ability to work independently and as part of a team
Strong negotiation and presentation skills
Benefits
A dynamic, fast-paced international work environment
Opportunities to partner with world-renowned brands at an industry-leading CX tech company
An agile, collaborative culture rooted in trust, flexibility, and open communication
Continuous exposure to cutting-edge technologies and an environment that champion innovation
Flexible work arrangements to support work-life balance
Unlimited Paid Time Off (PTO)
13 paid holidays, designated sick leave, and paid community service days
Comprehensive health coverage, including medical, dental, vision, and life insurance options
Paid parental leave program
Company-paid short-term and long-term disability protection
401(k) retirement plan with company match
Comprehensive Employee Assistance Program (EAP)
Ongoing learning and professional development opportunities powered by Emplifi Academy
Accommodations available upon request at any stage of the recruitment process
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