Field service technician diagnosing and repairing Orange EV electric vehicles in Cambridge. Supporting customers, charging infrastructure, training, and regional service operations.
About the role
- Field Service Technician II providing technical service and support for energy systems. Responsible for installations, maintenance, and customer relationships at client sites.
Responsibilities
- Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment
- Perform preventative maintenance to ensure optimal equipment performance and minimize downtime
- Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment
- Provide on-site technical assistance and training to customers on the safe operation of their equipment
- Build and maintain strong customer relationships by providing timely, efficient, and professional service
- Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns
- Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards
- Maintain accurate records of service calls, maintenance activities, and customer interactions
Requirements
- High School Diploma or equivalent
- A passing score of 70% or higher on our Field Service Tech assessment
- 1 ½+ years of experience in field service or a related role, preferably in the electrical field
- Basic mechanical aptitude and experience working with hand and power tools
- Ability to read and interpret technical documents, such as schematics and manuals
- Basic electrical understanding and experience with test equipment is a plus
- Excellent communication and interpersonal skills
- Valid driver's license with a clean driving record
- Ability to lift up to 50 pounds and perform physical tasks, such as bending, stooping, and kneeling
Benefits
- Paid holidays per year, plus sick time and vacation time
- Full benefit plan including, extended medical, vision and dental
- Life Insurance, long term disability and a salary continuance plan
- Tuition reimbursement plan
- 6% RRSP employer matching program
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