Senior Organizational Development Advisor at Desjardins aligning organizational and human capacity with business objectives. Advising on strategic initiatives and representing the unit with decision - making bodies.
EA
Technical Training Specialist II
Posted 2 months ago
About the role
- Technical Training Specialist providing product training in HVAC and security sectors for Resideo. Focused on customer engagement and technical support collaboration in Alberta and British Columbia.
Responsibilities
- Provide technical product and procedural training, both in person and virtually, to Resideo customers, channel partners, and internal technical support teams, supporting new-hire onboarding, new product introductions, conversions, wallet-share growth, and maintenance of existing business.
- Effectively manage relationships with Resideo Sales, Contractors, Distributors, and other Channel Partners.
- Act as a focal point for real-time Technical Support feedback on product performance for Resideo products spanning the gap between customer, technical support, quality, and engineering as needed.
- Actively participate in new product BETA testing, evaluations, and launches for new products, services and feature sets.
- Contribute to and help with the development of new training content and the improvement or updating of existing content.
- Document, capture and report on non-typical product performance and customer issues as they arise in the field.
- Attend industry related functions such as Trade Shows and Association functions when needed.
- Keep accurate records of training executed and perform surveys to measure effectiveness.
- Document all tasks and project activity.
- Effectively manage Travel & Expense spend to minimize cost while maximizing results.
- Support New Product Introduction and Train-the-Trainer activities for new products, technologies, and procedures.
- Design and implement changes to points of interaction between the customer and Technical Support Associates to enhance the customer experience.
- Identifies and communicates areas of improvements to leadership to enhance agent services to customers.
- Perform other duties and tasks as requested.
Requirements
- 5+ years of Residential HVAC or Security industry experience focused on the installation, commissioning & optimization required for that line of business with a minimum of 2-years of experience in a customer-facing role.
- Professional experience utilizing Microsoft Office tools and OS platforms.
- Proven ability to conduct instructor-led trainings and effectively deliver classroom and web-based training with professional classroom demeanor.
- Valid Driver’s license.
- The candidate for this position must be based in Alberta or British Columbia, supporting operations across both provinces and traveling up to 75% within these territories.
Benefits
- Enjoy work-life balance with vacation time that can be scheduled with manager approval based on business priorities and personal needs, without pre-set maximums.
- Immediate eligibility for additional Resideo-provided benefits, including Medical, Dental, Vision insurance and 401K.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Organizational Development Specialist at Scarborough Health Network designing and implementing learning programs. Collaborating with diverse stakeholders to enhance employee engagement and leadership effectiveness.
Learning and Development Specialist designing and delivering enterprise - wide learning initiatives for The Salvation Army. Collaborating with leaders and stakeholders to enhance learning effectiveness and support growth.
Senior Associate supporting Organizational Effectiveness initiatives at EY. Collaborating with stakeholders and providing administrative support for Talent Development and Learning Deployment operations.
Learning Specialist overseeing delivery of learning programs at EY. Ensuring alignment with business priorities and high - quality execution of training initiatives.
Service Center Representative managing claims inquiries and processing for major insurer. Providing customer support and resolving issues while monitoring the claims progress.
Bilingual Learning & Development Specialist designing and delivering training solutions for Gordon Food Service. Focused on improving performance outcomes and business results in the food service industry.
Learning Coordinator facilitating training logistics for Consulting team at EY Canada. Managing classes, participant rosters, and compliance in a diverse learning environment.
Senior Associate supporting Organizational Effectiveness at EY, providing operational and administrative support for Talent Development initiatives
Adoption and Change Management Consultant ensuring project success through Microsoft 365 adoption strategies and stakeholder relationships. Collaborating with clients to maximize technology adoption and user engagement in Vancouver.