Learning & Development Specialist designing and delivering training solutions for Gordon Food Service. Collaborating with teams to meet training needs and improve performance outcomes.
EA
Technical Training Specialist II
Posted 4 days ago
About the role
- Technical Training Specialist providing product training in HVAC and security sectors for Resideo. Focused on customer engagement and technical support collaboration in Alberta and British Columbia.
Responsibilities
- Provide technical product and procedural training, both in person and virtually, to Resideo customers, channel partners, and internal technical support teams, supporting new-hire onboarding, new product introductions, conversions, wallet-share growth, and maintenance of existing business.
- Effectively manage relationships with Resideo Sales, Contractors, Distributors, and other Channel Partners.
- Act as a focal point for real-time Technical Support feedback on product performance for Resideo products spanning the gap between customer, technical support, quality, and engineering as needed.
- Actively participate in new product BETA testing, evaluations, and launches for new products, services and feature sets.
- Contribute to and help with the development of new training content and the improvement or updating of existing content.
- Document, capture and report on non-typical product performance and customer issues as they arise in the field.
- Attend industry related functions such as Trade Shows and Association functions when needed.
- Keep accurate records of training executed and perform surveys to measure effectiveness.
- Document all tasks and project activity.
- Effectively manage Travel & Expense spend to minimize cost while maximizing results.
- Support New Product Introduction and Train-the-Trainer activities for new products, technologies, and procedures.
- Design and implement changes to points of interaction between the customer and Technical Support Associates to enhance the customer experience.
- Identifies and communicates areas of improvements to leadership to enhance agent services to customers.
- Perform other duties and tasks as requested.
Requirements
- 5+ years of Residential HVAC or Security industry experience focused on the installation, commissioning & optimization required for that line of business with a minimum of 2-years of experience in a customer-facing role.
- Professional experience utilizing Microsoft Office tools and OS platforms.
- Proven ability to conduct instructor-led trainings and effectively deliver classroom and web-based training with professional classroom demeanor.
- Valid Driver’s license.
- The candidate for this position must be based in Alberta or British Columbia, supporting operations across both provinces and traveling up to 75% within these territories.
Benefits
- Enjoy work-life balance with vacation time that can be scheduled with manager approval based on business priorities and personal needs, without pre-set maximums.
- Immediate eligibility for additional Resideo-provided benefits, including Medical, Dental, Vision insurance and 401K.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Learning & Development Specialist enhancing digital learning by designing content and onboarding processes at a national law firm. Collaborating with teams to ensure effective learning solutions and programs.
Plant Training Specialist responsible for creating and executing Learning & Development initiatives at Ventura Foods. Collaborates with various stakeholders to enhance training materials and methodologies.
Learning Coordinator coordinating service line learning logistics and class offerings at EY. Supporting large - scale learning and networking events for the Consulting learning team, primarily in Canada.
L&D Facilitator creating impactful learning solutions for TD Bank. Collaborating with teams to enhance development and engagement among colleagues in a hybrid environment.
Training Manager responsible for delivering training solutions to Group Disability Claims. Coach and mentor trainers while leading innovative training initiatives and ensuring curriculum accuracy.
Sales Enablement Specialist in Semtech building scalable learning content for AI - enabled platforms in a hybrid environment. Focus on enhancing sales training and onboarding with innovative solutions.
Learning & Development Specialist at Jesta I.S. responsible for training and documentation development. Collaborating with teams to ensure effective learning materials and onboarding programs.
Senior Learning Consultant at Canadian Tire Corporation responsible for creating engaging learning strategies and multimodal content. Collaborating with SMEs and delivering training for business and talent development needs.
LO
Coordinator managing resources and programs for continuing competence in the legal professions at Law Society of Ontario. Supporting project activities, data analysis, and departmental logistics.