Instructional Designer creating courses, labs, and assessments for Planful’s financial performance management software. Maintaining Academy content and translating product releases into customer learning.
About the role
- Part-time Genesys Cloud CX trainer delivering scenario-based training for Miratech’s enterprise transformation clients. Supporting WFM enablement, learning content, and end-user readiness across business units.
Responsibilities
- Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units
- Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios
- Work with Subject Matter Experts to convert functional and technical content into structured, timed training agendas
- Validate training environment readiness, including user access, test data, prerequisites, and system configurations
- Track attendance, participant feedback, assessment completion, and overall training progress
- Report training status to the OCM/Program Lead
- Support development and maintenance of SCORM/LMS-based training content, including Articulate Storyline materials
- Develop and maintain user-facing job aids, guides, and supporting learning materials
- Support Train-the-Trainer sessions for LOB Change Champions
- Identify and escalate training readiness risks
- Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback
Requirements
- 3+ years of experience delivering end-user training on enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, NICE, or similar solutions
- Proven experience delivering interactive, scenario-based training using adult-learning principles
- Experience developing or delivering SCORM/LMS-based training content
- Familiarity with Articulate Storyline is a plus
- WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred
- Strong organizational and stakeholder coordination skills
- Ability to manage multiple concurrent training workstreams
- Excellent facilitation and communication skills
- Ability to adapt training content, pacing, and delivery based on audience needs
Benefits
- Competitive pay and benefits package
- Health insurance
- Relocation program
- Remote work flexibility / Work From Anywhere Culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Collaboration on impactful projects for top global clients
- Inclusive and supportive work environment
- Open communication
- Regular team-building company social events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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