Instructional Designer creating courses, labs, and assessments for Planful’s financial performance management software. Maintaining Academy content and translating product releases into customer learning.
About the role
- Part-time Genesys Cloud CX Training Specialist delivering scenario-based training for enterprise migration programs. Supporting WFM learning content, readiness, and Train-the-Trainer initiatives at global IT consultancy Miratech.
Responsibilities
- Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units
- Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios
- Work with Subject Matter Experts to convert functional and technical content into structured, timed training agendas
- Validate training environment readiness, including user access, test data, prerequisites, and system configurations
- Track attendance, participant feedback, assessment completion, and overall training progress
- Report training status to the OCM/Program Lead
- Support development and maintenance of SCORM/LMS-based training content, including Articulate Storyline materials
- Develop and maintain user-facing job aids, guides, and supporting learning materials
- Support Train-the-Trainer sessions for LOB Change Champions
- Identify and escalate training readiness risks
- Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback
Requirements
- 3+ years of experience delivering end-user training on enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, NICE, or similar solutions
- Proven experience delivering interactive, scenario-based training using adult-learning principles
- Experience developing or delivering SCORM/LMS-based training content
- Familiarity with Articulate Storyline is a plus
- WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred
- Strong organizational and stakeholder coordination skills
- Ability to manage multiple concurrent training workstreams
- Excellent facilitation and communication skills
- Ability to adapt training content, pacing, and delivery based on audience needs
Benefits
- Comprehensive compensation and benefits package, including health insurance
- Relocation program
- Remote work flexibility through a Work From Anywhere Culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Collaboration on impactful projects for top global clients
- Inclusive and supportive work environment with open communication
- Regular team-building company social events
- Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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Part - time Genesys Cloud CX Training Specialist delivering scenario - based enterprise software training for Miratech. Supporting migration programs, WFM learning, and LMS content development.