Revenue Operations Manager building acquisition systems for Float, a Canadian fintech platform for business spending and finance. Optimizing sales pipelines, forecasting, activation, and GTM operations.
About the role
- Remote bilingual operations agent conducting reference interviews and employment and education verifications. Supporting First Advantage’s global background-screening and HR technology services in French and English.
Responsibilities
- Conduct professional reference interviews on behalf of clients
- Contact employers, educational institutions, and references to verify candidate information
- Review and validate employment and education claims and identify discrepancies
- Handle inbound and outbound calls related to verifications and reference checks
- Provide client support and respond to inquiries in French and English
- Prepare, proofread, and edit reports for accuracy and quality
- Deliver completed verification results through the online platform
- Collaborate with team members to support client needs and service delivery
- Contribute to special projects and operational initiatives
Requirements
- Fluency in both French and English, with strong verbal and written communication skills
- Excellent organizational and time management abilities
- Exceptional attention to detail and commitment to accuracy
- Ability to handle confidential and sensitive information with professionalism and discretion
- Strong customer service mindset and interpersonal skills
- Ability to work independently and collaboratively as part of a team
- Comfortable navigating multiple software platforms, online systems, and databases
- Minimum typing speed of 35 words per minute
- Previous work experience in customer service, administration, operations, or a related field
- English proficiency in addition to French
- Certificate, diploma, or degree in a related field is an asset
- Background in Human Resources, Business Administration, Criminology, or a related discipline is an asset
- Experience in verification, screening, recruitment, or client services environments is an asset
Benefits
- Eligibility for the Company's Annual Incentive Bonus Plan
- Comprehensive medical and dental coverage
- Retirement savings plan (RRSP)
- 20 days of annual PTO for eligible full-time employees
- Fully remote work
- Additional wellness and employee benefits
- Gain hands-on experience in pre-employment screening and HR services
- Develop professional communication, investigative, and analytical skills
- Collaborative and supportive team environment
- Career growth with an industry-leading organization
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Degree requirement
No Education Requirement
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