Field Service Technician responsible for installation and servicing of fiber optic equipment. Ensuring customer satisfaction and performing various technical tasks as directed by the Field Service Manager.
About the role
- Field Service Technician coordinating installation and maintenance of separators and decanters for GEA. Traveling to customer sites and providing technical support while ensuring best practices.
Responsibilities
- Coordinate and/or perform Installation and Commissioning of new separators and decanters sold to customers
- Provide technical and maintenance support separators and decanters
- Travel to Customer Sites to work on Separator & Decanter systems as per the applicable GEA Safe operating procedures and maintenance manuals.
- Train customers and employees on the equipment for best operating practices and general maintenance.
- Assist the third party with Project Execution activities.
- Participate in auditing and monitoring activities of GEA equipment on customers ‘sites.
- Perform routine maintenance procedures, emergency service as well as warranty work on GEA’s product lines.
- Collect and classify data using various measuring equipment applicable to the equipment.
- Test systems and components using electrical, mechanical, digital, and pneumatic controls.
- Maintain records of repairs and maintenance of equipment as per maintenance schedules, corporate governance, legal requirements, and customer requirements.
- Provide feedback and recommendations to other departments in the development of new products and the improvement of existing products.
- Initiate recommendations for improved tools, procedures, and devices for service operations.
- Build parts lists for Customers, internal and external.
Requirements
- 5 to 7 years experience
- Professional or Collegian Diploma (Mechanical Engineering Technology, Heavy Duty Mechanic, Millwright or similar)
- Knowledge of Centrifuge and Decanter systems required and advantageous
- Or candidate must demonstrate skills and knowledge applied in other mechanically Relatable Equipment
- Process and electrical knowledge and experience is advantageous
- PLC (Allen Bradley is a plus) / Programming / Control Panel experience is considered advantageous.
Benefits
- Travel Requirement at least 75% of the job requires travel in the province of Alberta with the possibility of service related visits to other Canadian provinces as and when required.
- The Candidate must be able to accommodate a flexible working schedule.
- Must have Valid passport and be eligible to work in CA and USA when required.
- International travel is also a possibility for training and other requirements candidate must be able to travel internationally as well.
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