Senior UX Designer driving user - centered design improvements for enterprise products. Collaborating in a remote team while engaging in strategic innovation and problem - solving.
About the role
- Senior Product Designer shaping patient experience for Maple's healthcare platform. Leading collaborative design initiatives to enhance usability and craft in virtual care services.
Responsibilities
- Play a central role in shaping a best-in-class care delivery experience, helping millions of Canadians navigate consultations and receive care with confidence and ease.
- Lead complex, high-impact patient-facing end-to-end experiences, operating with a high degree of autonomy from discovery through delivery and iteration.
- Shape product direction alongside Product and Engineering, influencing prioritization, framing opportunities, and guiding the long-term strategy for Maple’s care delivery platform.
- Raise the bar for craft, usability, accessibility, and systems thinking, contributing to our design system and ensuring consistency across multiple surfaces and workflows.
- Drive clarity and alignment across teams, using strong communication, documentation, and facilitation to help cross-functional partners make informed decisions.
- Strengthen design operations and team effectiveness, improving processes, championing best practices, and supporting a healthy, collaborative product culture.
Requirements
- Have 6+ years of experience designing end-to-end product experiences in consumer-facing SaaS, with a portfolio demonstrating complex, multi-surface problem-solving.
- Strong interaction design craft and systems thinking, with a proven ability to design accessible, inclusive, and scalable user experiences.
- Operates with high autonomy, leading complex, cross-functional initiatives and making sound decisions with minimal oversight.
- Comfortable shaping clarity in ambiguous spaces, identifying patterns, defining experience principles, and framing opportunities that guide product direction.
- A strong communicator and facilitator, able to align Product, Engineering, and stakeholders around complex ideas and trade-offs.
- Collaborative, low ego, and relationship-driven, contributing to a healthy, open, and supportive team environment.
- Delivers polished, high-quality work at speed, balancing detail with pragmatic execution across mobile and web.
- Uses prototyping, data, and user insights to validate ideas and influence both product strategy and execution.
- Contributes to team maturity through mentorship, raising craft quality, or supporting design operations.
- What makes you stand out:
- Experience in healthcare or regulated industries (e.g., FinTech, EdTech, Insurance).
- Ability to create advanced interactive prototypes (e.g., Framer, Lottie, Origami) to explore complex interactions or motion design.
- Experience building and shipping AI-enabled product features or workflows.
- Experience with TailwindCSS / React-based design systems.
Benefits
- Health, dental, counselling, and life insurance coverage to care for you and your loved ones.
- Extra funds for wellness essentials like eyeglasses, therapy, and more.
- Recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond.
- Virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
- 10 extra days for when life happens—rest, appointments, or caregiving included.
- Work internationally in eligible countries for up to 5 days per year.
- Invest in your future with our group retirement savings plan.
- $1,000 annually to pursue professional development and fuel your growth.
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