About the role

Director of Product Design leading Replicant’s AI-powered contact-center platform design practice. Defining product architecture, design systems, research, and conversational experiences.

Responsibilities

Lead Replicant's design practice and report directly to the VP of Product
Lead a team of three, including a Lead/Principal Product Designer and Conversation Design Lead
Own the end-to-end customer experience, from sales conversation and deployment through AI agent interactions and analytics
Define information architecture for the converging conversation intelligence and agent-building platform
Own the design system architecture, pattern language, usage rules, documentation, governance, and contribution model
Extend design influence across product managers, delivery engineers, and solutions engineers
Drive rapid prototype-and-validation loops with internal customers and contact center operators
Establish the research practice underlying product and conversation design
Bring product design and conversation design together
Remain approximately 80% hands-on and 20% focused on leading the design practice

Based in a US or Canadian timezone
10+ years of product design experience
Experience leading or growing designers
Experience owning design for an enterprise or operational product
HCI or interaction-design foundation
Experience thinking across systems, journeys, and multiple interfaces
Experience driving organizational change through resistance
Product/business thinking and close collaboration with product management
Experience governing a design system, including contribution, documentation, and deprecation
Ability to identify opportunities and set priorities independently
AI-native design practice with adopted workflows or assets
Ability to lead people, give feedback, run critiques, develop designers, hire, and hold a position with executives and customers
Portfolio required
LinkedIn profile required
Legally authorized to work in the United States or Canada