About the role

IT Engineer enhancing Nitro's global IT infrastructure and services. Managing core systems and driving IT modernization initiatives in a cloud-first environment.

Responsibilities

Own, manage, and continuously improve our M365, Entra ID, and Intune environments
Play a key role in simplifying and modernising our corporate cloud infrastructure
Take a lead role in IT projects, driving delivery from planning through to execution
Design and implement PowerShell automation to streamline operations
Act as a technical escalation point and mentor IT Support Engineers
Partner with IT Support Engineers to deliver a seamless onboarding experience for new Nitronauts
Deliver onboarding sessions and user training where required
Ensure meeting room and AV technology is reliable, user-friendly, and fit for purpose
Manage stock levels and procurement of hardware and peripherals
Maintain a strong security posture through patching, endpoint hardening, and vulnerability management
Play a key role in compliance initiatives

5+ years’ experience in IT Support, Systems Administration, or similar roles
Strong customer-focused mindset with a commitment to delivering high-quality support
Proven ability to manage and prioritise multiple tasks and incidents effectively
Comfortable working independently with minimal direction
Strong communication skills, both written and verbal
Ability to clearly document and diagram systems, processes, and architectures
Strong experience managing M365, Entra ID, and Intune environments
Experience creating Conditional Access policies and baseline security hardening configurations
Advanced knowledge of macOS as well as Windows desktop and server environments
Experience with device management platforms (Intune, Jamf preferred)
Strong PowerShell scripting and automation skills
Strong networking fundamentals, including troubleshooting connectivity and configuring network devices (firewalls, switches, wireless APs)
Experience managing cloud infrastructure in AWS and/or Azure