IT Services Manager ensuring operational tech support and security for retail expansion at Bailey Nelson. Leading a small team and managing vendor relationships in a high - paced environment.
About the role
- Technician providing technical support for clients in Rivière-du-Loup, assisting with on-site and remote issues. Engaging with various technology environments and offering client-focused solutions.
Responsibilities
- Provide technical support to clients in the Rivière‑du‑Loup area, both remotely and on-site
- Diagnose and resolve issues related to workstations, networks, and infrastructure
- Install, configure, and maintain various equipment and systems
- Deliver professional, customer-focused service
- Contribute to the continuous improvement of clients' technology environments
- Identify optimization opportunities and propose appropriate solutions
Requirements
- College diploma (DEC) in Computer Science, vocational diploma (DEP) in IT Support, or other relevant training
- Experience in technical support, ideally in an SME environment
- Valid driver’s license and ability to travel to client sites
- Own a vehicle (mileage reimbursement provided)
- Demonstrated autonomy, attention to detail, and strong organizational skills
- Excellent customer service approach and good communication skills
- Approximately 3 years of IT support experience; open to junior candidates who are autonomous and able to learn quickly
Benefits
- Permanent, full-time position — 40 hours per week
- Flexible schedule to support work–life balance
- Hybrid work model (approximately 50% field work and 50% remote)
- Competitive salary based on experience
- Monthly allowance for mobile phone and internet
- Travel reimbursement
- Three weeks of vacation
- Group insurance (dental optional)
- Group RRSP with employer contribution
- Training budget and certification reimbursement
- Allowance for home office ergonomics
- Team activities and a friendly work environment
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