Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Field Associate managing client experiences and sales opportunities in a hybrid role. Responsible for customer engagement and effective communication in retail and service settings.
Responsibilities
- Take responsibility for the end-to-end customer experience.
- This includes selecting appropriate products based on customer needs, accurately entering and managing orders, preparing products safely and precisely, and, when applicable, securely loading the customer’s vehicle.
- Consistently perform branch sales-focused activities to capitalize on sales opportunities and encourage customer retention to achieve revenue targets.
- Promote the company’s products and services to customers and provide alternative solutions when required.
- Maintain broad and thorough knowledge of the products and tools offered, including completing required training programs.
- Process customer transactions.
- Provide customers with up-to-date information on deliveries, lead times, quotes, and related inquiries.
- Manage and perform tasks related to vending machine restocking and vendor-managed inventory (VMI).
Requirements
- High school diploma.
- 1–3 years of experience in retail or customer service (e.g., counter service, retail floor, phone support, or warehouse).
- Bilingualism (English and French) is required due to the nature of this role.
- Some schedule flexibility is required to accommodate branch operations.
- Ability to learn and safely operate powered industrial equipment such as a forklift.
- Complete required initial and ongoing training within designated timeframes.
- Motivated, energetic, and dedicated to customer service and sales growth.
- Ability to collaborate effectively, with tact and diplomacy, with internal and external customers and cross-functional partners.
- Proven ability to exercise sound judgment, solve problems independently, and understand Grainger’s core value proposition.
- Ability to handle a variety of technical and operational issues.
- Excellent verbal and written communication skills.
- Background checks and drug screening may be required (depending on company or client requirements for on-site work and/or equipment operation).
Benefits
- Health insurance, dental insurance, vision coverage, and prescription drug plans.
- Paid time off and 12 company-observed holidays per year (varies by province of residence).
- Life insurance, including coverage for spouses and dependents.
- Employee and family assistance program to help team members address physical, emotional, mental, financial, and other concerns.
- RRSP and a defined-contribution retirement plan to help you save for your financial future.
- Assistance with tuition and professional membership fees.
- Employee discounts, teammate perks, and more!
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