Resuscitation Program Manager managing Heart & Stroke’s resuscitation and first aid education programs across British Columbia and Yukon. Driving growth, quality, and delivery of training services while collaborating across teams.
About the role
- Manage and grow RYSE dealer network for smart window covering solutions. Build relationships, provide support, and drive sales growth in North America.
Responsibilities
- Build & Manage Our Dealer Network
- Outbound/Inbound Emails and Calls to prospects
- Qualify and onboard new window blind dealers and showrooms who want to sell RYSE products
- Send sample kits, schedule installation support calls, and walk dealers through their first experience with our products
- Conduct training calls and provide ongoing support to help dealers successfully sell and install RYSE
- Travel to visit key dealers in the US and Canada (expect 15-20% travel - think trade shows, dealer visits, and relationship building)
- Own the Dealer Experience
- Be the primary point of contact for all dealer questions, issues, and needs
- Process orders, track shipments, handle returns, and resolve problems quickly
- Run regular check-ins with dealers to understand what's working and what's not
- Create marketing materials, FAQs, and resources that make it easier for dealers to sell
- Scale What Works
- Track metrics: conversion rates, dealer satisfaction, order volume, and channel revenue
- Document what works (and what doesn't) so we can refine the process over time
- Report monthly to the founder on program performance and suggest improvements
- Eventually hire and train additional team members as the network grows
Requirements
- Valid passport and ability to travel to the US regularly (15-20% travel)
- Excellent communication skills - phone, email, and video calls
- Comfortable with technology - you'll need to learn our products, use CRM software, and manage spreadsheets
- Self-starter mentality - you don't wait to be told what to do
- Based in or willing to relocate to the Greater Toronto Area
- Sales, customer success, or account management experience (Nice-to-Haves)
- Experience in B2B or channel sales (Nice-to-Haves)
- Background in home improvement, construction, or window covering industry (Nice-to-Haves)
- Startup experience or entrepreneurial mindset (Nice-to-Haves)
Benefits
- Flexible work schedule (some remote work possible when not traveling)
- Travel expenses covered (flights, hotels, meals)
- Direct access to founders - you'll be working closely with leadership
- Opportunity to grow into senior leadership as the company scales
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