About the role

Inside Sales Representative supporting Hygiena, a global microbiology diagnostics company, with account retention, lead generation, and B2B sales in Canada.

Responsibilities

Support Territory Sales Managers to maintain and strengthen general account portfolios
Build and maintain client relationships to ensure long-term business and customer satisfaction
Provide post-sales support and proactively address client concerns
Conduct regular phone outreach to promote Hygiena products and solutions
Target inactive or declining accounts to recover lost sales velocity
Partner with Territory Sales Managers and use Sales Operations data to identify account health risks
Implement retention strategies to reduce customer churn
Identify and qualify high-potential leads through cold calling, email, and social media
Manage inbound inquiry routing according to established assignment rules
Identify, clean, and input new contact data into the CRM
Generate sales reports, analyze performance metrics, and update management on sales activities, forecasts, and results
Cold call leads for lead identification, qualification, and potential opportunity creation
Introduce products or services, assess prospect needs, and explain how offerings address them
Develop sales plans and strategies to penetrate new markets and increase territory market share and profitability
Manage and update sales pipelines, track lead and prospect interactions, and follow up on opportunities
Govern and protect data quality
Contribute to continuous improvement of sales processes and procedures

Bachelor's degree in Microbiology, Biotechnology, Chemical Engineer, Industrial Engineer, or a related field preferred
Proven experience in sales, preferably in a B2B or B2C environment; preference for 2 years' experience
Excellent verbal and written communication skills
Fluent French preferred but not required
Strong negotiation and closing skills with a track record of meeting or exceeding sales targets
Ability to work independently and collaboratively in a team-oriented environment
Detail-oriented with excellent organizational and time management skills
Proficiency in CRM software and Microsoft Office Suite
Results-driven mindset with a passion for delivering exceptional customer service
Adaptability to handle multiple tasks and prioritize responsibilities in a fast-paced environment
Positive attitude, resilience, and willingness to learn and grow in sales
Must be customer focused
Must be able to learn quickly in a fast-paced environment

Teamwork and cross-functional communication culture
Opportunities to contribute to preventing foodborne illness, healthcare-associated infections, and other outbreaks
Community giving and support for local organizations improving the lives of children and youth
Equal opportunity and diversity-valuing workplace