Inside Sales Representative generating qualified pipeline for Modern IT, a platform - centric managed services provider. Driving high - volume outbound calls, AI - assisted prospecting, and sales - ready appointments.
About the role
- Inside Sales Representative supporting Hygiena, a global microbiology diagnostics company, with account retention, lead generation, and B2B sales in Canada.
Responsibilities
- Support Territory Sales Managers to maintain and strengthen general account portfolios
- Build and maintain client relationships to ensure long-term business and customer satisfaction
- Provide post-sales support and proactively address client concerns
- Conduct regular phone outreach to promote Hygiena products and solutions
- Target inactive or declining accounts to recover lost sales velocity
- Partner with Territory Sales Managers and use Sales Operations data to identify account health risks
- Implement retention strategies to reduce customer churn
- Identify and qualify high-potential leads through cold calling, email, and social media
- Manage inbound inquiry routing according to established assignment rules
- Identify, clean, and input new contact data into the CRM
- Generate sales reports, analyze performance metrics, and update management on sales activities, forecasts, and results
- Cold call leads for lead identification, qualification, and potential opportunity creation
- Introduce products or services, assess prospect needs, and explain how offerings address them
- Develop sales plans and strategies to penetrate new markets and increase territory market share and profitability
- Manage and update sales pipelines, track lead and prospect interactions, and follow up on opportunities
- Govern and protect data quality
- Contribute to continuous improvement of sales processes and procedures
Requirements
- Bachelor's degree in Microbiology, Biotechnology, Chemical Engineer, Industrial Engineer, or a related field preferred
- Proven experience in sales, preferably in a B2B or B2C environment; preference for 2 years' experience
- Excellent verbal and written communication skills
- Fluent French preferred but not required
- Strong negotiation and closing skills with a track record of meeting or exceeding sales targets
- Ability to work independently and collaboratively in a team-oriented environment
- Detail-oriented with excellent organizational and time management skills
- Proficiency in CRM software and Microsoft Office Suite
- Results-driven mindset with a passion for delivering exceptional customer service
- Adaptability to handle multiple tasks and prioritize responsibilities in a fast-paced environment
- Positive attitude, resilience, and willingness to learn and grow in sales
- Must be customer focused
- Must be able to learn quickly in a fast-paced environment
Benefits
- Teamwork and cross-functional communication culture
- Opportunities to contribute to preventing foodborne illness, healthcare-associated infections, and other outbreaks
- Community giving and support for local organizations improving the lives of children and youth
- Equal opportunity and diversity-valuing workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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