Public - sector partnerships leader building ElevenLabs’ AI partner programme across North American government and education markets. Scaling VAR and SI relationships, partner revenue, pipeline, and account access.
About the role
- Account Manager owning client relationships and coordinating influencer, UGC, creative and paid media services. Supporting account growth, delivery, budgets and client reporting at inBeat Agency.
Responsibilities
- Own the day-to-day relationship with client accounts as the primary point of contact
- Manage handoffs from Sales and lead internal and client kickoffs
- Hold regular client calls and monitor client and project health
- Track progress, budgets and timelines alongside the Project Manager
- Coordinate Influencer, UGC, Creative and Paid Media specialists
- Identify risks and delivery issues and escalate them before churn occurs
- Identify and scope upsell and expansion opportunities
- Monitor scope and raise requests for work outside the SOW
- Compile performance insights and help prepare and present QBRs
- Share SOW and payment schedule details with Finance
- Maintain current account documentation
Requirements
- Perfect written & spoken English
- 2+ years of experience in account management, client services or client success, ideally in an agency
- Experience managing multiple client accounts and stakeholders at the same time
- Working knowledge of influencer marketing, UGC or paid social, and curiosity to learn across all services
- Confident communication and ability to handle tricky client conversations and escalate when needed
- Highly organized and detail-oriented, keeping budgets, timelines and deliverables in check
- Commercial awareness and ability to spot growth opportunities while controlling scope
- Proactive, self-motivated and comfortable working independently in a fast-paced, remote environment
- Strong team player who enjoys working closely with delivery teams and learning from senior teammates
- Experience at an influencer, UGC or performance marketing agency is an added plus
- Experience scoping upsells or writing SOWs is an added plus
- Familiarity with ClickUp, Notion or a CRM is an added plus
Benefits
- Unlimited Time Off & Sick Days
- Flexible hours
- Fully remote with the possibility to work from anywhere
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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