About the role

Program Manager leading strategic retailer launches in grocery for Instacart. Collaborating cross-functionally to ensure zero-defect launches and effective systems for scalability in operations.

Responsibilities

Lead end-to-end enablement and management of strategic retailer launches across grocery and other retail verticals, ensuring zero-defect launches from scoping through post-launch stabilization.
Own the launch and configuration of fulfillment models across delivery and pickup, serving as a subject matter expert on platform setup, service options, and fulfillment configurations.
Proactively identify inefficiencies in launch processes and drive cross-functional solutions. Develop and maintain SOPs, tooling adoption strategies, and escalation frameworks that reduce time-to-launch.
Partner with Engineering, Product, Business Development, and Operations teams to drive alignment on configurations, tooling requirements, and launch readiness.
Leverage AI tools to accelerate research, analysis, documentation, and process design. Identify opportunities to integrate AI into team workflows and champion adoption across the broader organization.
Provide structured, timely status updates on active launches. Surface risks, blockers, and bandwidth constraints early and synthesize learnings to share best practices with the broader team.
Monitor launched retailers for configuration issues and escalations, owning the resolution path and driving cross-functional alignment to close gaps.

3+ years of experience in consulting, strategy & operations, program management, or a related field.
Demonstrated ability to manage complex, cross-functional projects with multiple stakeholders and competing timelines.
Strong ownership mentality — you identify what needs to happen and drive it forward without waiting for direction.
Excellent written and verbal communication skills, with the ability to distill complexity into clear, actionable updates.
Comfort working with data and technical systems — you can navigate configurations, debug issues, and partner effectively with technical teams.
Proficiency with AI tools (e.g., Claude, ChatGPT, Copilot) and a demonstrated ability to integrate them into day-to-day workflows.
Proficiency in SQL or equivalent data analysis tools, or willingness to learn.
Experience working in high-growth or fast-paced environments, such as technology or e-commerce.