LP
Sr Program Manager — TELUS Health
LinkedIn Recruiter Post
TELUS Health seeks a Sr Program Manager to lead program management and drive interoperability initiatives with government partners, transforming healthcare in Canada.
About the role
- Program Manager leading strategic retailer launches in grocery for Instacart. Collaborating cross-functionally to ensure zero-defect launches and effective systems for scalability in operations.
Responsibilities
- Lead end-to-end enablement and management of strategic retailer launches across grocery and other retail verticals, ensuring zero-defect launches from scoping through post-launch stabilization.
- Own the launch and configuration of fulfillment models across delivery and pickup, serving as a subject matter expert on platform setup, service options, and fulfillment configurations.
- Proactively identify inefficiencies in launch processes and drive cross-functional solutions. Develop and maintain SOPs, tooling adoption strategies, and escalation frameworks that reduce time-to-launch.
- Partner with Engineering, Product, Business Development, and Operations teams to drive alignment on configurations, tooling requirements, and launch readiness.
- Leverage AI tools to accelerate research, analysis, documentation, and process design. Identify opportunities to integrate AI into team workflows and champion adoption across the broader organization.
- Provide structured, timely status updates on active launches. Surface risks, blockers, and bandwidth constraints early and synthesize learnings to share best practices with the broader team.
- Monitor launched retailers for configuration issues and escalations, owning the resolution path and driving cross-functional alignment to close gaps.
Requirements
- 3+ years of experience in consulting, strategy & operations, program management, or a related field.
- Demonstrated ability to manage complex, cross-functional projects with multiple stakeholders and competing timelines.
- Strong ownership mentality — you identify what needs to happen and drive it forward without waiting for direction.
- Excellent written and verbal communication skills, with the ability to distill complexity into clear, actionable updates.
- Comfort working with data and technical systems — you can navigate configurations, debug issues, and partner effectively with technical teams.
- Proficiency with AI tools (e.g., Claude, ChatGPT, Copilot) and a demonstrated ability to integrate them into day-to-day workflows.
- Proficiency in SQL or equivalent data analysis tools, or willingness to learn.
- Experience working in high-growth or fast-paced environments, such as technology or e-commerce.
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities
- Bonuses
- Stock options
- Equipment allowances
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