Technology Program Manager responsible for planning and delivering complex technology projects at RBC. Leading cross - functional teams and managing project activities to meet business goals.
About the role
- Engineering Program Manager coordinating technical teams to improve delivery and operational processes at Introhive, an AI-powered Relationship Intelligence platform.
Responsibilities
- Drive cross-team delivery with customer empathy : Own execution across multiple technical teams by translating objectives into clear plans (scope, sequencing, milestones), grounded in customer and business context so the work stays connected to the “why".
- Orchestrate dependencies and decision-making : Proactively surface cross-team dependencies, risks, and tradeoffs; drive timely decisions; and keep stakeholders aligned through crisp updates and escalation when needed.
- Run the operating system for delivery : Improve and facilitate the core cadences that keep your teams aligned—planning cycles, roadmap reviews, retrospectives, and post-incident reviews—with clear inputs, outputs, and follow-through.
- Streamline how work flows through Engineering : Identify friction and simplify end-to-end workflows (intake → prioritization → execution → release), reducing coordination overhead and enabling teams to move faster with less effort.
- Ensure process changes are documented, easy to adopt, and measurable—so improvements persist across teams and quarters.
- Build workflow automation : Implement hands-on automation to remove repetitive work and improve consistency—leveraging tooling, automation tools, and AI to accelerate updates, triage, reporting, and routine operational tasks.
- Measure what matters and turn signals into improvements : Establish and monitor delivery and quality signals and use them to drive process changes that improve internal efficiency and customer outcomes.
- Developer experience & enablement : Identify recurring friction that slows engineers down and drive initiatives that improve day-to-day productivity—clearer standards, better onboarding and playbooks, improved tooling, and lightweight enablement programs.
Requirements
- Proven experience leading cross-functional engineering programs end-to-end (scoping, planning, execution, risk management, delivery) across multiple teams.
- Strong technical foundation (degree in a technical field or equivalent experience) with the ability to engage credibly on architecture, systems, and delivery tradeoffs in platform/operations-adjacent domains.
- Demonstrated ability to connect execution to customer and business outcomes —defining success criteria, aligning stakeholders on priorities, and navigating tradeoffs in ambiguous environments.
- Excellent influence and stakeholder leadership skills (driving alignment without authority, facilitating decisions, resolving conflicts, and ensuring follow-through).
- Track record of driving operational excellence : improving how teams plan, coordinate, and deliver through scalable practices and measurable change adoption.
- Strong analytical approach : using delivery and quality signals to identify root causes, prioritize improvements, and validate impact.
- Exceptional communication (written and verbal), including concise, leadership-ready updates and clear escalation of risks/decisions.
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
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