Project Coordinator supporting medical communications projects at a Toronto agency. Coordinating timelines, documentation, MLR reviews, meetings, billing, and project reporting.
About the role
- Senior Project Manager responsible for leading software deployment projects at Irth Solutions. Ensuring timely completion and effective communication between clients and internal teams.
Responsibilities
- Lead and manage complex programs and projects to ensure successful customer deployment and adoption of Irth’s platform
- Manage and communicate deliverables, risks, project timeline, ROI, and issues
- Act as a liaison between Irth’s customers and internal teams to ensure smooth project completion and success
- Communicate professionally and succinctly while following Standard Operating Procedures (SOP)
- Ensure internal processes and client-facing documents are current and in support of corporate goals
- Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Requirements
- 12+ years’ experience managing projects in customer-facing implementation roles in a Professional Services function in a Software Company, preferrable a SaaS provider.
- Proven track record of working with external customers, as well as with key internal partner teams including Sales, Engineering, and Product Management
- Excellent customer engagement, presentation, and communication skills
- Solid organizational skills and multi-tasking skills, attention to detail, and ability to adapt to process in a quick changing environment; ability to manage multiple projects with multiple resources
- Experience handling escalations at all levels
- A strong understanding of project financials, revenue, cost, and margin is required
- Strong familiarity with project management software tools, methodologies, and best practices
- Experience with creating, maintaining and following a repeatable project methodology
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