About the role

Clinical Account Specialist providing clinical support on electrophysiology mapping systems at Johnson & Johnson. Engaging with healthcare providers and ensuring effective use of advanced medical technologies.

Responsibilities

Provide professional clinical support to physicians and health care providers on the safe and effective use of our three-dimensional mapping system (CARTO 3) in the Electrophysiology and OR suites.
Provide support and expertise on the full Biosense Webster product portfolio relating to electrophysiology procedures, including diagnostic and ablation catheters, intra-cardiac echo (ICE) catheters, RF and PFA ablation generators.
Act as the main point of contact for all clinical considerations at hospital accounts in the territory (including customer in-servicing, inventory management and equipment troubleshooting).
Act as a technical resource through education and training relating to CARTO 3, Biosense Webster products, ablation techniques, and electrophysiology procedures with new and existing customers (physicians, nurses and technologists).
Responsible in playing an integral part in optimally rolling out new technology, including peer to peer training amongst BW staff, customer training & presentations and physician feedback collection.
As a key member of the field team, manage account relationships in a thoughtful and strategic manner in collaboration with the Product Specialist to drive business and market share growth objectives.

A University Degree in health sciences, engineering or business or a Cardiology Technologist diploma is required.
A minimum 1 year of clinical, technical or research work experience in a patient care, hospital environment or medical device background (Educational placements or practicums accepted as work experience).
Ability to focus on working seamlessly with operating physicians and nurses by providing undivided attention throughout the entire cardiac procedure.
Position requires working in an operating room setting, attending live patient procedures and willing to work variable hours to meet patient needs.
Must be willing to travel up to 40% overnight business travel within territory based on customer and business needs, occasionally on short notice.
Valid driver’s license and safe driving record are required to operate a company issued vehicle.
Fluent English & French. English required due to frequent communication with English-speaking stakeholders.
May be required to lift up to 40 lbs.