Field - based clinical account specialist supporting Biosense Webster cardiac electrophysiology devices across Alberta hospitals. Providing procedure support, customer training, troubleshooting, and account management.
About the role
- Clinical Applications Specialist supporting ZEISS ophthalmology equipment, connectivity, and surgical teams in Halifax. Delivering clinical training, installations, troubleshooting, and Operating Room support across the assigned territory.
Responsibilities
- Provide clinical and technical support to customers within an assigned territory
- Deliver on-site clinical applications training and coordinate customer appointments, travel, training schedules, and follow-up support
- Collaborate with Account Managers, Field Service Engineers, and internal teams to address customer needs and resolve clinical and technical issues
- Support installation, configuration, and deployment of ZEISS equipment, digital products, and connectivity solutions
- Perform data transfer, system integration, site assessments, and troubleshooting
- Provide clinical and technical support to surgeons in the Operating Room during surgical procedures
- Liaise between customers and ZEISS and coordinate internal resources for timely resolution of inquiries
- Maintain product and technology knowledge and provide ongoing customer education and support
- Identify and communicate potential sales opportunities to the Account Management team
- Adapt to territory realignment
- Maintain CRM, training records, CPOs, and expense reporting in accordance with ZEISS procedures, GMP, ISO 9001, and applicable regulations
- Set up and provide instruction on ZEISS equipment at conventions and seminars
- Complete other management-assigned projects
Requirements
- Undergraduate degree preferably in engineering or life sciences
- Knowledge of the diagnostic and surgical ophthalmology industry, including related capital equipment, considered an asset
- At least three to five (3-5) years of experience in an ophthalmology clinical and Operating Room settings or in the diagnostic ophthalmology industry or comparable experience considered an asset
- Fluent in English
- French is preferred
- Proven experience implementing and configuring networking equipment, such as routers, switches and access points
- Understanding of networking protocols, including TCP/IP, VLAN, and DNS
- Excellent written and verbal communication skills and ability to work with customers in challenging situations required
- Ability to follow standard practices and procedures in analyzing data or situations
- Ability to travel overnight and work occasional weekends
- Well organized and capable of working independently with minimal supervision
- Requires valid driver's license
- Must be comfortable working in operating room environments and providing support during surgical procedures in accordance with hospital protocols and safety requirements
- Ability to work in a multicultural business environment
- Ability to lift and/or move products up to 80 lbs
- Travel over weekends and holidays, including domestic and international travel, up to 80%
Benefits
- Medical
- Vision
- Dental
- RRP
- Employee Assistance Program
- Paid time off including vacation, personal, and sick days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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