Field - based clinical account specialist supporting Biosense Webster cardiac electrophysiology devices across Alberta hospitals. Providing procedure support, customer training, troubleshooting, and account management.
About the role
- Field Clinical Specialist training clinicians and supporting Terumo medical devices in interventional procedures. Traveling to hospitals, cath labs and customer accounts across Canada.
Responsibilities
- Serve as a subject matter expert providing product support, education, training and insight on specialty medical devices
- Proctor physicians and ancillary staff during procedures using supported devices
- Provide in-services and presentations on technologies, medical devices and specific procedures
- Train internal and external customers on proper techniques and use of therapeutic and diagnostic TIS products
- Serve as company liaison with customers on clinical and technical matters
- Communicate with marketing and sales teams regarding technical and clinical issues
- Operate computer simulation equipment and vessel model units during trade shows, clinical meetings and PACE-sponsored courses
- Develop and maintain clinical communications supporting appropriate product utilization
- Resolve clinical and technical problems with sales, marketing, internal departments and customers
- Support clinical seminars, medical society symposia and courses
- Visit key customers to evaluate products, maintain relationships and gather competitive and product feedback
- Ensure clinical compatibility and appropriate, safe use of TIS products
- Maintain compliance with TMC quality systems, FDA regulations, international guidelines, AdvaMed guidelines and Terumo policies
- Recognize and forward customer complaints and product performance reports to Quality Assurance
- Ensure promotional messaging and materials are clinically accurate and compliant
- Follow good clinical practices and Design Control procedures during product development and clinical activities
- Perform other job-related duties as assigned
Requirements
- Technical or professional health services licensure from an accredited licensing entity (i.e.: RT, RCIS, RN) or a 4 year health sciences or science related Bachelors degree
- Minimum of 3 years experience in a clinical setting (peripheral and/or cardiology related)
- Minimum of 3 years scrubbing experience within the Cath Lab or Interventional Radiology environment
- Prior experience as a Field Clinical Specialist with a medical device company is preferred
- Strong technical and clinical knowledge in human anatomy and physiology and medical procedural techniques (preferably endovascular and/or cardiac)
- Ability to quickly gain a thorough knowledge of company products and their recommended use
- Ability to analyze product applications and misapplications and diagnose product issues
- Strong interpersonal and analytical skills
- Training ability and current knowledge of technology, company products and accepted medical practices
- Ability to handle several time-constrained projects simultaneously
- Ability to present and communicate complex clinical and technical data to non-scientific audiences
- Ability to apply business understanding to clinical support and customer-facing/sales force interactions
- Ability to drive a personal automobile daily and travel approximately 70% overnight by car and/or air, including occasional weekend travel
- Ability to gain access to and work in IR suites, cath labs and operating rooms
- Ability to wear appropriate gowning and stand for long periods
- Knowledge of radiation exposure and protections
- Compliance with vendor credentialing requirements, including training, background checks and proof of immunization where required
Benefits
- annual bonus
- paid vacation
- paid holidays
- health benefits
- dental benefits
- vision benefits
- 401(k) with matching contributions
- tax advantage savings accounts
- legal plan
- voluntary life and AD&D insurance
- voluntary long-term disability
- short term disability
- critical illness and accident insurance
- parental leave
- personal leave
- tuition reimbursement
- travel assistance
- employee assistance program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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