Program Manager owning Sophia, Bullhorn’s Salesforce Agentforce customer - support AI agent. Driving case deflection, prompt optimization, governance, monitoring, and performance reporting.
About the role
- Program Director providing senior leadership across national security and technology-enabled programs at Koniag IT Systems. Responsible for translating organizational strategy into disciplined execution and strengthening program performance.
Responsibilities
- Provide executive oversight for a portfolio of programs and strategic initiatives, establishing priorities, operating rhythms, governance structures, and measurable performance objectives.
- Lead and develop program managers and cross-functional teams; establish clear accountability, strengthen succession planning, and promote a high-performance, inclusive culture.
- Serve as a senior customer and stakeholder interface, building trusted relationships with government leaders, mission partners, subcontractors, and internal corporate functions.
- Monitor program execution across scope, schedule, cost, quality, staffing, risk, and customer satisfaction; intervene early to resolve complex operational issues.
- Direct financial planning and performance management, including budgets, forecasts, labor and vendor costs, margin improvement, and investment decisions.
- Establish scalable management processes, dashboards, and executive reporting that enable data-driven decisions and transparent performance reviews.
- Lead operational transformation initiatives that improve quality, speed, efficiency, and mission outcomes, including appropriate use of automation, analytics, and artificial intelligence.
- Oversee subcontractor and vendor performance through structured governance, service-level management, capacity planning, quality controls, and corrective-action processes.
- Ensure programs operate in accordance with contractual requirements, corporate policies, security obligations, records requirements, and applicable federal laws and regulations.
- Partner with Business Development, Capture, Contracts, Finance, Human Resources, Security, and technical leadership to shape opportunities, support proposals, and transition new awards into execution.
- Contribute to strategic planning, organizational design, workforce planning, and development of repeatable capabilities that can be applied across customers and programs.
- Represent KGS in customer meetings, industry engagements, executive reviews, and other forums requiring sound judgment and effective communication.
Requirements
- Bachelor's degree in business, public administration, national security, intelligence studies, technology or a related field; equivalent relevant experience may be considered.
- 10 or more years of progressively responsible experience in program management, operations, consulting, national security, intelligence, defense, technology, or a closely related environment.
- 5 or more years leading managers, multidisciplinary teams, or complex cross-functional programs.
- Demonstrated experience managing significant budgets, operational resources, vendors or subcontractors, and measurable performance commitments.
- Experience supporting U.S. Government customers, preferably within the Department of Defense, Intelligence Community, homeland security, or other national security organizations.
- Demonstrated ability to convert complex policy, regulatory, mission, or technical requirements into executable operating processes.
- Experience leading organizational change, process improvement, digital transformation, automation, analytics, or AI-enabled operational initiatives.
- Strong executive presence and the ability to communicate clearly with senior government officials, corporate executives, technical teams, and operational personnel.
- Ability to manage competing priorities, exercise independent judgment, and lead effectively in a fast-paced, matrixed organization.
- Active Secret security clearance and ability to maintain required eligibility.
Benefits
- health, dental and vision insurance
- 401K with company matching
- flexible spending accounts
- paid holidays
- three weeks paid time off
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