Payroll Specialist responsible for managing payroll files and pre-authorized debit for Group Benefits clients. Requires financial industry knowledge and client-focused communication skills.
Responsibilities
Manage payroll files, including setting up the system and scheduling files
Quality-check the files and send them to clients
Answer inquiries about the files and their content
Manage pre-authorized debit (PAD) files and run queries to identify required members
Build and upload the PAD file into the treasury system
Answer inquiries regarding PAD transactions
Document custom processes for payroll and PAD
Attend client meetings as the subject-matter expert for payroll and PAD
Requirements
Knowledge and experience in the financial industry and specifically Group Benefits
Prior experience in a payroll environment or working with payroll files
Excellent knowledge of Excel and comfort in learning new applications and tools
Exceptional client focus, placing customer needs at the center of decisions
Clear and influential communication skills, strong negotiation skills
Proactive problem-solving and sound judgment
Adaptability and resilience in managing change and priorities
Team-oriented mindset and commitment to collective success
Operational excellence with high-quality work
Benefits
health, dental, mental health, vision insurance
short- and long-term disability insurance
life and AD&D insurance coverage
adoption/surrogacy benefits
wellness benefits
employee/family assistance plans
retirement savings plans including pension
global share ownership plan with employer matching contributions
financial education and counseling resources
generous paid time off including holidays, vacation, personal, and sick days
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