CX Technology Program Manager coordinating chatbot automation for Instacart’s grocery delivery platform. Driving support technology programs across Shopper and Customer operations.
About the role
- Program Operations Coordinator at MaRS Discovery District supporting government contracts with logistical and administrative duties. Focused on program referrals, reporting, and feedback collection in a hybrid environment.
Responsibilities
- Provide logistical, operational and administrative support for the IRAP IP Assist Program.
- Monitoring follow ups and connecting referrals for government contracts
- Support for both internal reporting (Internal Financials, Management Reports and slide decks) as well government funder reporting (collecting metrics and activities into reports).
- Help with the creation of reports and dashboards based on program data
- Administrative support as needed
Requirements
- Bachelor’s degree or equivalent experience
- Experience working with multiple stakeholders in a fast-paced environment
- Experience providing administrative and operational support in a fast-paced, and high-volume environment
- Strong capabilities in GSuite as well as MS Office- particularly Excel/Google Sheets
- Excellent organizational and project coordination skills
- Strong attention to detail
- Proven written and verbal communication skills
- Strong time-management and detail orientation to handle fast-paced environment
- Good relationship management skills, ability to work independently and collaboratively
Benefits
- extended healthcare benefits
- lifestyle spending account
- paid time-off
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