LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Senior Project Manager overseeing complex ecommerce projects at Domaine, the largest independent Shopify design partner. Leading client relationships and mentoring project managers for successful delivery.
Responsibilities
- Leads complex, multi-workstream projects for enterprise and high-value clients.
- Maintains a high level of billable time (80%) while overseeing project teams and ensuring efficient resource utilization.
- Manages client relationships, budgets, and project timelines independently, proactively identifying expansion opportunities.
- Expertly manages project dependencies, critical paths, and workback plans, ensuring that risks are identified, documented, and mitigated.
- Owns strategic client relationships across multiple projects, influencing long-term engagement roadmaps.
- Mentors and guides other project managers, providing expertise in project management best practices, tool utilization, and risk management.
- Demonstrate expert knowledge of Shopify, including content management, data migrations, and integrations with systems like PIM and ERP.
Requirements
- Bachelor’s degree in a relevant field or equivalent experience.
- Extensive experience in project management, particularly in ecommerce or digital product environments.
- Expert understanding of Shopify, including admin management, data migrations, and integrations.
- Experience working with JIRA/Confluence or other tickets management systems.
- 3-5 years experience working in eCommerce.
- Exceptional written and verbal communication skills, with the ability to manage challenging client interactions independently.
- Self-directed and proactive, with the ability to work independently and lead projects with minimal oversight.
- Reliable and reassuring partner in collaboration, with a strong focus on team success and client satisfaction.
Benefits
- We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
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LP
Sr. Project Manager
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