Field - based clinical account specialist supporting Biosense Webster cardiac electrophysiology devices across Alberta hospitals. Providing procedure support, customer training, troubleshooting, and account management.
About the role
- Providing clinical training and support for users of Merit Medical devices and products across various medical fields. Liaising with sales teams and medical professionals to enhance product knowledge and usage.
Responsibilities
- Provides clinical training to various groups such as Sales Representatives, Tech Teams, Merit employees, Cath lab and Radiology staff, and physicians on all Merit products.
- Answers clinical questions from doctors, technicians, sales representatives, etc.
- Works with Sales Representatives in the field or customers to do evaluations and consultations or obtain complaint information.
- Follows up on previous product evaluations and conversions or complaints that require additional information.
- Establish relationships and builds confidence among lab staff, physicians, Sales Representatives, and customers.
- May ensure clinical details involving customer complaints are documented.
- May attend meetings to help determine which events/incidents require notification to regulatory authorities.
- Liaison between the lab/customers and Sales Representatives.
- May conduct assessment testing to ascertain the skill level and ability of those individuals being trained, and develop training curriculums and programs to improve knowledge, skill, and ability.
- Conducts ongoing staff training and provides clinical feedback to resolve customer related issues.
- Works in the field to support and train clinicians on the use of Merit products and to troubleshoot product related issues in the field.
- May assist with the roll out of new products, including educating the Sales Representatives on the features and benefits.
- Provides information on new technologies, procedures and changes in the medical device industry.
- May develop product training and procedural materials.
- May develop programs for labs to obtain CEU credits, in conjunction with an independent outside accredit firm.
- Works with the T.I.A. Department to improve existing products and the development of new products.
- May make presentations at Regional and National meetings regarding new products, procedures, and customer complaint requirements.
- Performs other related duties and tasks as required.
Requirements
- Education and/or business experience equivalent to a related Bachelor's Degree.
- A minimum of five years of hands-on medical experience.
- Education and clinical experience equivalent to a Registered Nurse or Certified Cardiovascular or Radiology Technician preferred.
- Medical product sales and sales training experience preferred.
- Excellent communication skills and the ability to analyze feedback in a training environment to develop strategies to improve knowledge, skills, and abilities.
- A thorough understanding of training and development techniques.
- Good analytical skills and the ability to understand complex issues.
- Excellent organizational skills and the ability to coordinate large programs.
- Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.
Benefits
- Infectious Control Risk Category I: The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs.
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