About the role

Program Manager managing Omni Channel telephony projects for Miratech, a global IT services company. Ensuring successful project delivery across systems, applications, and cross-functional teams.

Responsibilities

Manage Omni Channel and telephony projects from planning through successful delivery
Coordinate projects involving systems integration and data architecture
Manage multiple concurrent projects while ensuring timelines, scope, and quality standards are met
Collaborate with cross-functional teams to manage dependencies and ensure smooth project execution
Organize and lead recurring status meetings, track action items, and provide regular project updates
Identify project risks proactively and drive mitigation plans to avoid delivery issues
Maintain and update project documentation, business flows, retrospectives, and status reports
Communicate project progress, risks, and technical details effectively to both business and technical stakeholders
Drive process improvements and ensure adherence to organizational standards and best practices

5+ years of experience in Project Management, Release Management, or Release Train Engineering
Experience managing Omni Channel and telephony-related projects
Strong understanding of systems integration and data architecture concepts
Proven experience managing multiple projects simultaneously in cross-functional environments
Strong stakeholder management and communication skills with both business and technical teams
Experience with Agile, Scrum, or SAFe delivery methodologies
Strong risk management, issue resolution, and escalation handling experience
Hands-on experience with project management and collaboration tools such as Jira and Confluence
Excellent organizational, documentation, and process improvement skills

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.