Client Solutions Operations Specialist supporting TubeScience’s paid social growth engine. Preparing executive - ready materials and coordinating cross - functional execution for DTC and Fortune 500 clients.
About the role
- IT Operations Specialist providing onsite help desk, hardware, Microsoft 365, and network support. Supporting Nestlé Purina’s pet-care operations and employees in Mississauga.
Responsibilities
- Provide Level 1 help desk and Level 2 onsite support through Teams, email, phone, walk-ups, and ServiceNow
- Set up, configure, deploy, and troubleshoot laptops, desktops, printers, mobile devices, and warehouse RF devices
- Maintain accurate hardware and asset records
- Support equipment receiving, tagging, lifecycle management, and disposal
- Support Microsoft 365, Windows 11, basic Mac OS needs, conference rooms, Teams meetings, and Teams Live Events
- Troubleshoot client-side network issues across office, home, and mobile connections
- Support local technology projects, third-party vendors, and other sites when needed
- Provide technology guidance or training to employees with different levels of technical knowledge
- Join the after-hours on-call rotation and provide project support outside regular hours when required
Requirements
- 3+ years of technical support experience in an enterprise environment
- Experience providing Level 1 help desk and Level 2 desk-side support for onsite and remote users
- Hands-on experience with hardware setup, imaging, deployment, break/fix, and asset management
- Experience using ServiceNow for incidents, requests, and asset records
- Knowledge of Windows 10/11, Microsoft 365, mobile devices, printers, conference room technology, VPNs, and remote support tools
- Working knowledge of Active Directory, PowerShell, Computer Management, and client-side network troubleshooting
- Strong customer service, communication, organization, and problem-solving skills
- Ability to work independently, manage priorities, and contribute in a fast-paced team environment
- Ability to support small projects and participate in an after-hours on-call rotation
- HP and Lenovo experience is preferred
- Preferred experience with Power BI, Power Automate, Power Apps, Teams, or SharePoint
- Preferred experience supporting Teams meetings, live events, server rooms, or technology training
- Technical certifications, vocational technology training, or post-secondary studies in Computer Science, Information Systems, or a related field are preferred
Benefits
- Excellent training and development programs as well as opportunities to grow within the company
- Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products
- Additional discounts on a variety of products and services offered by preferred vendors and partnerships
- Bring your dog to work!
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