Senior Program Manager

Posted 3 days ago

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About the role

  • Senior Technical Program Manager managing strategic technical initiatives at Netomi for enterprise customer experience. Collaborating closely with CTO and cross-functional teams in a fast-paced environment.

Responsibilities

  • Partner with the CTO, Engineering, Data Science, Product, and cross-functional teams to drive execution across strategic technical initiatives
  • Lead complex, cross-functional programs spanning product engineering, platform, infrastructure, AI/ML, data science, and customer-facing technical workstreams
  • Drive technical prioritization by helping teams align on business impact, engineering effort, dependencies, risk, and capacity
  • Support resource planning and capacity management across teams to ensure focus remains on the highest-impact initiatives
  • Build and manage integrated program plans across multiple technical teams, including timelines, milestones, dependencies, risks, and owners
  • Identify and proactively manage cross-team blockers, execution gaps, and delivery risks
  • Establish and improve operating cadences for planning, prioritization, roadmap reviews, dependency tracking, and status reporting
  • Create clear visibility for stakeholders into roadmap progress, resource constraints, technical tradeoffs, and delivery confidence
  • Partner with Engineering and Data Science to improve execution quality, predictability, and cross-functional collaboration
  • Prepare concise, executive-ready updates and recommendations to support decision-making at the leadership level

Requirements

  • 8+ years of experience in technical program management, program management, engineering operations, or a related role in a technology company
  • Proven experience leading large, cross-functional technical programs involving Engineering, Product, and Data Science / ML teams
  • Strong understanding of software development lifecycle, release planning, technical dependencies, and execution risk management
  • Experience driving prioritization, roadmap coordination, resource planning, and delivery tracking across multiple teams
  • Ability to work effectively across technical and business teams and influence decisions without direct authority
  • Strong analytical and structured problem-solving skills
  • Excellent written and verbal communication skills, including experience communicating with executive stakeholders
  • Ability to thrive in ambiguous, fast-changing, highly collaborative environments

Benefits

  • Equal opportunity employer committed to diversity in the workplace

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

RemoteCanada

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