Senior Program Manager leading program delivery and support operations across Canada. Ensuring compliance with Protected B security requirements in NG9 - 1 - 1 systems.
About the role
- Senior Technical Program Manager managing strategic technical initiatives at Netomi for enterprise customer experience. Collaborating closely with CTO and cross-functional teams in a fast-paced environment.
Responsibilities
- Partner with the CTO, Engineering, Data Science, Product, and cross-functional teams to drive execution across strategic technical initiatives
- Lead complex, cross-functional programs spanning product engineering, platform, infrastructure, AI/ML, data science, and customer-facing technical workstreams
- Drive technical prioritization by helping teams align on business impact, engineering effort, dependencies, risk, and capacity
- Support resource planning and capacity management across teams to ensure focus remains on the highest-impact initiatives
- Build and manage integrated program plans across multiple technical teams, including timelines, milestones, dependencies, risks, and owners
- Identify and proactively manage cross-team blockers, execution gaps, and delivery risks
- Establish and improve operating cadences for planning, prioritization, roadmap reviews, dependency tracking, and status reporting
- Create clear visibility for stakeholders into roadmap progress, resource constraints, technical tradeoffs, and delivery confidence
- Partner with Engineering and Data Science to improve execution quality, predictability, and cross-functional collaboration
- Prepare concise, executive-ready updates and recommendations to support decision-making at the leadership level
Requirements
- 8+ years of experience in technical program management, program management, engineering operations, or a related role in a technology company
- Proven experience leading large, cross-functional technical programs involving Engineering, Product, and Data Science / ML teams
- Strong understanding of software development lifecycle, release planning, technical dependencies, and execution risk management
- Experience driving prioritization, roadmap coordination, resource planning, and delivery tracking across multiple teams
- Ability to work effectively across technical and business teams and influence decisions without direct authority
- Strong analytical and structured problem-solving skills
- Excellent written and verbal communication skills, including experience communicating with executive stakeholders
- Ability to thrive in ambiguous, fast-changing, highly collaborative environments
Benefits
- Equal opportunity employer committed to diversity in the workplace
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