Senior Technical Program Manager managing strategic technical initiatives at Netomi for enterprise customer experience. Collaborating closely with CTO and cross-functional teams in a fast-paced environment.
Responsibilities
Partner with the CTO, Engineering, Data Science, Product, and cross-functional teams to drive execution across strategic technical initiatives
Lead complex, cross-functional programs spanning product engineering, platform, infrastructure, AI/ML, data science, and customer-facing technical workstreams
Drive technical prioritization by helping teams align on business impact, engineering effort, dependencies, risk, and capacity
Support resource planning and capacity management across teams to ensure focus remains on the highest-impact initiatives
Build and manage integrated program plans across multiple technical teams, including timelines, milestones, dependencies, risks, and owners
Identify and proactively manage cross-team blockers, execution gaps, and delivery risks
Establish and improve operating cadences for planning, prioritization, roadmap reviews, dependency tracking, and status reporting
Create clear visibility for stakeholders into roadmap progress, resource constraints, technical tradeoffs, and delivery confidence
Partner with Engineering and Data Science to improve execution quality, predictability, and cross-functional collaboration
Prepare concise, executive-ready updates and recommendations to support decision-making at the leadership level
Requirements
8+ years of experience in technical program management, program management, engineering operations, or a related role in a technology company
Proven experience leading large, cross-functional technical programs involving Engineering, Product, and Data Science / ML teams
Strong understanding of software development lifecycle, release planning, technical dependencies, and execution risk management
Experience driving prioritization, roadmap coordination, resource planning, and delivery tracking across multiple teams
Ability to work effectively across technical and business teams and influence decisions without direct authority
Strong analytical and structured problem-solving skills
Excellent written and verbal communication skills, including experience communicating with executive stakeholders
Ability to thrive in ambiguous, fast-changing, highly collaborative environments
Benefits
Equal opportunity employer committed to diversity in the workplace
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