Workday reporting specialist developing payroll and time - tracking reports for CBC/Radio - Canada. Enabling data - driven HR decisions across Ottawa, Montreal and Toronto.
About the role
- Providing payroll processing support for OSV’s Managed Payroll customers in a fast-paced environment. Leading payroll case management and managing customer relationships for payroll services.
Responsibilities
- Provide full end-to-end payroll processing support for OSV’s Managed Payroll customers
- Manage multiple customers with various deadlines in a fast-paced work environment
- Support all OSV customers across all service levels
- Act as named Specialist for Managed Payroll and Payroll Administrative customers
- Manage and respond to cases daily to ensure service level agreements and high client satisfaction
- Respond to internal escalated cases and manage the timely resolution of customer issues
- Lead scheduled client calls; participate in new client transitions and service area calls
- Troubleshoot quarter and year-end audit reports and make recommendations
Requirements
- Associates degree or higher preferred
- 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
- 3+ years of Customer Experience, or proven skills to operate at this experience level
- Advanced Proficiency with Microsoft Word and Excel
- Strong understanding of Payroll Taxes, intermediate Payroll configuration and Payroll Compliance
- Multi-jurisdiction tax, Payroll Year End, and W-2 Support and Adjustments experience
- Strong written and verbal communication skills
Benefits
- values-based culture
- upward mobility
- professional development opportunities
Job title
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