Bilingual Claims Assistant supporting the Specialty Lines Claims team. Responsible for administrative tasks and superior customer service in a dynamic work environment.
About the role
- Coordinator managing dealer relations for the automotive remarketing industry. Supporting sales team and improving customer experience with operational oversight and project management.
Responsibilities
- Manage key accounts and projects: Oversee day-to-day project operations and manage VIP dealer accounts to ensure they meet performance targets.
- Coordinate auction logistics: Manage tasks related to auction days by assisting with lane setup, vehicle tagging, and run number reservations.
- Support sales and financial processes: Help resolve “If Bids” quickly, facilitate the delivery of checks to sellers, and ensure reserve prices and disclosures are accurate.
- Collaborate with cross-functional teams: Serve as a liaison across departments, working with the sales team to market inventory and with dealer registration to facilitate onboarding and account updates.
- Provide strategic insights: Monitor on-site inventory to make sales/disposition recommendations, track local competition to suggest competitive strategies, and provide feedback to management to improve the customer experience.
- Perform administrative duties: Complete clerical and digital data-entry tasks. Use OPENLANE’s CRM to log calls, generate reports, and train customers on our systems.
Requirements
- High school diploma or an equivalent combination of education and experience
- 2–3 years of relevant experience in a customer service or administrative support role
- Comfortable with technology and proficient in Google Suite
- Excellent interpersonal skills: effective communication, enthusiasm, persuasiveness, and strong people skills
- Prior experience in automotive remarketing
- Experience with sales management and tracking tools (CRM), particularly Salesforce, with strong attention to data accuracy
- Familiarity with AMS, VTrace, and other OPENLANE-specific platforms
- Demonstrated ability to learn, retain, and clearly explain technical product information
- Bilingual (French and English): this role requires regular interactions with clients, managers, and colleagues in Quebec, other provinces, or internationally who may not speak French
Benefits
- Competitive salary
- Health, dental, and vision benefits with employer contributions to a Health Savings Account (U.S.) and Flexible Spending Account (U.S.) options
- 401(k) (U.S.) or RRSP (Canada) with company matching contribution, immediately vested
- Paid vacation, personal days, and sick leave
- Paid maternity and paternity leave (U.S.)
- Employer-paid short-term disability, long-term disability, life insurance, and accidental death and dismemberment insurance (U.S.)
- Comprehensive Employee Assistance Program
- Paid “Leap into Service” volunteer day
- Tuition reimbursement for eligible programs
- Opportunities to expand your skills and share knowledge within a global publicly traded organization
- Company culture focused on internal promotions, diverse career paths, and meaningful professional advancement
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