Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
About the role
- Coordinator managing dealer relations for the automotive remarketing industry. Supporting sales team and improving customer experience with operational oversight and project management.
Responsibilities
- Manage key accounts and projects: Oversee day-to-day project operations and manage VIP dealer accounts to ensure they meet performance targets.
- Coordinate auction logistics: Manage tasks related to auction days by assisting with lane setup, vehicle tagging, and run number reservations.
- Support sales and financial processes: Help resolve “If Bids” quickly, facilitate the delivery of checks to sellers, and ensure reserve prices and disclosures are accurate.
- Collaborate with cross-functional teams: Serve as a liaison across departments, working with the sales team to market inventory and with dealer registration to facilitate onboarding and account updates.
- Provide strategic insights: Monitor on-site inventory to make sales/disposition recommendations, track local competition to suggest competitive strategies, and provide feedback to management to improve the customer experience.
- Perform administrative duties: Complete clerical and digital data-entry tasks. Use OPENLANE’s CRM to log calls, generate reports, and train customers on our systems.
Requirements
- High school diploma or an equivalent combination of education and experience
- 2–3 years of relevant experience in a customer service or administrative support role
- Comfortable with technology and proficient in Google Suite
- Excellent interpersonal skills: effective communication, enthusiasm, persuasiveness, and strong people skills
- Prior experience in automotive remarketing
- Experience with sales management and tracking tools (CRM), particularly Salesforce, with strong attention to data accuracy
- Familiarity with AMS, VTrace, and other OPENLANE-specific platforms
- Demonstrated ability to learn, retain, and clearly explain technical product information
- Bilingual (French and English): this role requires regular interactions with clients, managers, and colleagues in Quebec, other provinces, or internationally who may not speak French
Benefits
- Competitive salary
- Health, dental, and vision benefits with employer contributions to a Health Savings Account (U.S.) and Flexible Spending Account (U.S.) options
- 401(k) (U.S.) or RRSP (Canada) with company matching contribution, immediately vested
- Paid vacation, personal days, and sick leave
- Paid maternity and paternity leave (U.S.)
- Employer-paid short-term disability, long-term disability, life insurance, and accidental death and dismemberment insurance (U.S.)
- Comprehensive Employee Assistance Program
- Paid “Leap into Service” volunteer day
- Tuition reimbursement for eligible programs
- Opportunities to expand your skills and share knowledge within a global publicly traded organization
- Company culture focused on internal promotions, diverse career paths, and meaningful professional advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual insurance service associate supporting RBC life and health policy clients. Answering calls and emails, explaining policies, and resolving client concerns.
Spécialiste bilingue des conflits au cabinet d’avocats canadien McCarthy Tétrault. Gérant les recherches de conflits, l’ouverture de dossiers, la conformité KYC/AML et les données de facturation.
Spécialiste bilingue des conflits pour McCarthy Tétrault, cabinet d’avocats canadien. Gestion des vérifications de conflits, dossiers clients, conformité KYC/AML et lettres de mandat à Montréal.
Bilingual client relations specialist supporting Transamerica’s Canadian WFG insurance and financial - services field operations. Resolving escalated issues, handling high - volume inquiries, and guiding users across operational systems.
Bilingual collections specialist recovering overdue residential and commercial mortgage payments for Equitable Bank. Negotiating payment arrangements, managing delinquent accounts, and coordinating loan servicing.
Bilingual Contact Centre Representative supporting TD, a major North American bank, with credit - card and banking inquiries. Resolving issues, recommending products, and delivering compliant customer service in a hybrid role.
Bilingual BDC Representative converting high - volume automotive dealership leads into Sales and Service appointments for Optimy.ai. Using AI tools, CRM platforms, calls, texts, emails, and chat to drive lead conversion.
Bilingual Claims Service Representative handling first - notice - of - loss calls for Allstate Canada’s auto and property insurance customers. Explaining claim processes, gathering information, and coordinating inspections or emergency services remotely.
Bilingual Reimbursement Specialist supporting coverage requests, case coordination, and reimbursement resolution. Cencora connects pharmaceutical manufacturers, providers, and patients to needed therapies.