About the role

Coordinator managing dealer relations for the automotive remarketing industry. Supporting sales team and improving customer experience with operational oversight and project management.

Responsibilities

Manage key accounts and projects: Oversee day-to-day project operations and manage VIP dealer accounts to ensure they meet performance targets.
Coordinate auction logistics: Manage tasks related to auction days by assisting with lane setup, vehicle tagging, and run number reservations.
Support sales and financial processes: Help resolve “If Bids” quickly, facilitate the delivery of checks to sellers, and ensure reserve prices and disclosures are accurate.
Collaborate with cross-functional teams: Serve as a liaison across departments, working with the sales team to market inventory and with dealer registration to facilitate onboarding and account updates.
Provide strategic insights: Monitor on-site inventory to make sales/disposition recommendations, track local competition to suggest competitive strategies, and provide feedback to management to improve the customer experience.
Perform administrative duties: Complete clerical and digital data-entry tasks. Use OPENLANE’s CRM to log calls, generate reports, and train customers on our systems.

High school diploma or an equivalent combination of education and experience
2–3 years of relevant experience in a customer service or administrative support role
Comfortable with technology and proficient in Google Suite
Excellent interpersonal skills: effective communication, enthusiasm, persuasiveness, and strong people skills
Prior experience in automotive remarketing
Experience with sales management and tracking tools (CRM), particularly Salesforce, with strong attention to data accuracy
Familiarity with AMS, VTrace, and other OPENLANE-specific platforms
Demonstrated ability to learn, retain, and clearly explain technical product information
Bilingual (French and English): this role requires regular interactions with clients, managers, and colleagues in Quebec, other provinces, or internationally who may not speak French

Competitive salary
Health, dental, and vision benefits with employer contributions to a Health Savings Account (U.S.) and Flexible Spending Account (U.S.) options
401(k) (U.S.) or RRSP (Canada) with company matching contribution, immediately vested
Paid vacation, personal days, and sick leave
Paid maternity and paternity leave (U.S.)
Employer-paid short-term disability, long-term disability, life insurance, and accidental death and dismemberment insurance (U.S.)
Comprehensive Employee Assistance Program
Paid “Leap into Service” volunteer day
Tuition reimbursement for eligible programs
Opportunities to expand your skills and share knowledge within a global publicly traded organization
Company culture focused on internal promotions, diverse career paths, and meaningful professional advancement