Inbound sales agent answering Australian customer calls for O2E Brands’ junk - removal service. Converting service inquiries into bookings for truck teams.
About the role
- Regional sales director building restoration accounts and insurance partnerships across Atlantic Canada. Growing revenue and market share for Paul Davis, a property mitigation and restoration company.
Responsibilities
- Prospect and build new account relationships while growing and maintaining the existing account base in the property mitigation and restoration industry
- Implement a direct partner program with new and existing commercial clients and local insurance carriers
- Maintain and increase revenue and market share
- Work with Quality Assurance and Operations to support the network and ensure delivery on client promises and commitments
- Build and secure new accounts, referrals, and relationships with key decision-makers through leads, cold calling, and sales presentations
- Expand market share within existing accounts in assigned areas
- Communicate with, train, and motivate network offices to support Business Development
- Negotiate and complete Master Service Agreements with commercial partners and residential insurance clients
- Develop and deliver sales presentations, make regular sales calls, close deals, and finalize agreements
- Meet established sales quotas and revenue and growth goals
- Develop business relationships and residential/commercial programs with property insurance carriers
- Manage accounts, including dispute resolution, problem avoidance, and service-level agreement compliance
- Facilitate service opportunities with the PDRI Business Development team
- Maintain knowledge of Paul Davis Restoration services and products
- Assist with marketing initiatives and communicate regularly with the Senior Vice President, Business Development
- Analyze and recommend programs and procedures
- Use approved CRM software to maintain contacts, document interactions, log meetings, and track performance
- Maintain confidentiality and follow Paul Davis Values, Vision, Mission, and 10 Serving Basics
Requirements
- College diploma or Bachelor’s Degree (or equivalent experience)
- Sales experience of 5+ years a plus
- Sales experience with demonstrated negotiation and marketing skills
- Previous experience with CRM software considered an asset
- General knowledge of the insurance industry and claims
- Necessary industry trade certifications
- Computer literacy with MS Office Suite, Teams, Zoom, SharePoint, and OneDrive
- Strong verbal and written communication abilities
- Ability to analyze, diffuse, and solve problem situations
- Knowledge of cost analysis techniques
- Ability to make independent decisions and evaluate judgments
- Valid driver’s license
- Initiative, accountability, leadership, dependability, and self-motivation
- Ability to organize and schedule assignments around priorities and deadlines
- Strategic and analytical thinking
- Attention to detail
- Ability to influence without authority
- Ability to follow Paul Davis Values, Vision, Mission, and 10 Serving Basics
- Restoration, insurance, or commercial/facility sales experience is an asset
- Ability to safely operate a company vehicle
- Ability to work productively with minimal supervision
- Stable internet connection when working out of office
- Ability to use provided VPN technology to securely connect remotely
- Willingness and ability to travel as needed, up to 50%
Benefits
- Opportunity for advancement
- Training & development
- Competitive salary
- Opportunity for Overtime
- Paid Time Off
- Great Company Culture
- Stable internet connection and provided VPN technology for remote work
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