Nespresso Coffee Specialist delivering exceptional customer service and driving sales at Calgary boutique. Promoting Nespresso coffees, brand values, and sustainability through engaging customer experiences.
About the role
- Bilingual sales trainer implementing PBS dealership management software for automotive dealerships. Delivering virtual and onsite customer training across North America.
Responsibilities
- Deliver expert training and support in English and French to new and existing customers on PBS Dealer Management Software.
- Conduct primarily virtual training sessions to guide customers through software implementation.
- Provide onsite training at customer dealerships during new software installations.
- Develop a thorough understanding of PBS software and related training processes.
- Manage and deliver assigned training sessions within the primary sales silo.
- Become an independent resource for software installations.
- Prioritize tasks independently and handle assigned DTO Cornerstone tickets promptly.
- Navigate and demonstrate the PBS DMS system while providing excellent customer service.
- Respond to internal and external training requests.
- Document tickets and escalate issues to the corresponding teams.
- Maintain understanding of evolving process documentation.
- Share knowledge across silos and contribute to team learning and development.
- Expand product knowledge and participate in cross-training opportunities.
- Support a collaborative and positive team environment.
- Perform other assigned duties and responsibilities.
Requirements
- Fluent in French and English, including speaking, reading, and writing.
- 1–2 years of experience in a car dealership environment, focused on sales.
- Strong computer skills, including proficiency in Microsoft Office Suite, Outlook, Word, and Excel.
- Ability to quickly learn and adapt to new software tools.
- Ability to travel within Canada and the USA for up to 2 weeks per month.
- Valid passport required.
- U.S. visa required if applicable.
- Full, valid, unrestricted driver's license required.
- Excellent communication, presentation, and public speaking skills.
- PBS software experience is a strong asset.
- Experience facilitating in-person and virtual training sessions is a strong asset.
- Strong problem-solving and troubleshooting skills.
- Effective time management and organizational skills.
- Ability to multitask and prioritize.
- Outstanding documentation abilities.
- High School Diploma.
Benefits
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean.
- Comprehensive health benefits – Medical and dental coverage.
- Paid Time Off – Generous PTO; paid vacation, personal days, and holidays.
- Inclusive culture – A collaborative, supportive team environment.
- Employee recognition – Regular appreciation programs and performance-based incentives.
- Competitive annual base salary.
- Up to $4,800 per year in product certification bonuses.
- Outstanding travel incentive bonuses.
- Additional performance incentives.
- Attractive referral bonuses.
- Staff discounts with partners such as GM, Dell, and GoodLife.
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