Senior Program Manager leading program delivery and support operations across Canada. Ensuring compliance with Protected B security requirements in NG9 - 1 - 1 systems.
About the role
- Principal Program Manager overseeing strategic delivery and project implementation at PointClickCare, a health tech leader. Responsible for managing client relationships and project alignment with transformation objectives.
Responsibilities
- Reporting to the Director, Portfolio Management, you will act as the primary client liaison to lead the implementation of projects and program workstreams within the Strategic Delivery Office of PointClickCare.
- Support multi-year enterprise transformation programs and/or individual projects governed by the SDO, ensuring alignment with transformation strategy and portfolio-level objectives.
- Manage both standalone projects and workstreams embedded within larger transformation programs, requiring strong collaboration with Program Directors, Business stakeholders, OCM partners, PO’s and Enterprise Architecture teams.
Requirements
- 5–10 years of professional project management experience in complex environments
- Demonstrated experience leading agile projects or programs end‑to‑end, including scope, schedule, budget, and resources
- Experience working in matrixed organizations with cross‑functional teams and shared accountability
- Proven experience managing project risks, issues, dependencies, and escalations
- Strong project planning and execution using PMO best practices and governance standards
- Ability to manage scope changes and clearly communicate impacts to budget, schedule, and resourcing
- Excellent stakeholder and executive communication skills, including status reporting and escalation management
- Strong analytical and problem‑solving skills, including basic root cause analysis
- High attention to detail, organization, and time management
- Proven experience delivering agile and waterfall projects and programs/initiatives
- Proficiency with project management and productivity tools (e.g., MS Office, JIRA, Aha! or similar)
- Experience gathering, analyzing, and reporting project metrics and dashboards
- Comfort working in data‑driven environments and interpreting metrics to inform decisions
- Experience working with AI‑assisted delivery, forecasting, or analytics tools
- Strong business acumen with the confidence to drive accountability and decision ownership at senior levels.
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
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