About the role

Associate Program Manager managing patient and provider support services for healthcare in Canada. Overseeing project maintenance, training needs identification, and client communications.

Responsibilities

Maintenance of a territory caseworker assignment
Ongoing maintenance of the assigned projects
Monitoring: Protocol adherence
Documentation in case files (electronic and hard files)
Database use and accuracy of information collected
Phone calls for accuracy of content and telephone etiquette
Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence
Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager
With the manager, participate in the hiring and training process of new staff
Identification of needs for modification of program database, protocols and current processes
Daily and on-going client project communications
Assistance and back up to the manager
Client reporting
Responsible to report all Adverse Events to the assigned units/departments
The Associate Program Manager will also be assigned other duties and tasks as required from time to time.

Post-secondary education or equivalent in a related discipline
Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar)
RN/RPN license an asset
Bilingualism (French/English) is an asset
Project management experience is an asset