Senior Program Manager at Sysco managing complex programs from pilot to full deployment. Overseeing project budgets and ensuring effective stakeholder communications across multiple programs.
About the role
- Associate Program Manager managing patient and provider support services for healthcare in Canada. Overseeing project maintenance, training needs identification, and client communications.
Responsibilities
- Maintenance of a territory caseworker assignment
- Ongoing maintenance of the assigned projects
- Monitoring: Protocol adherence
- Documentation in case files (electronic and hard files)
- Database use and accuracy of information collected
- Phone calls for accuracy of content and telephone etiquette
- Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence
- Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager
- With the manager, participate in the hiring and training process of new staff
- Identification of needs for modification of program database, protocols and current processes
- Daily and on-going client project communications
- Assistance and back up to the manager
- Client reporting
- Responsible to report all Adverse Events to the assigned units/departments
- The Associate Program Manager will also be assigned other duties and tasks as required from time to time.
Requirements
- Post-secondary education or equivalent in a related discipline
- Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar)
- RN/RPN license an asset
- Bilingualism (French/English) is an asset
- Project management experience is an asset
Benefits
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- training programs
- professional development resources
- opportunities to participate in mentorship programs
- employee resource groups
- volunteer activities
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