Payroll Specialist processing multi - provincial Canadian payroll for DLL, a global asset finance company. Managing compliance, remittances, reporting, and employee payroll inquiries.
About the role
- Payroll Operations Manager leading multi-country payroll delivery and specialist teams. Supporting global launches, vendor transitions, compliance, and operational improvement for Remote’s international employment platform.
Responsibilities
- Ensure accurate, compliant, and timely payroll delivery across a defined portfolio of countries or regions.
- Lead a team of payroll specialists and support them through complex operational challenges.
- Translate strategic guidance into clear operational expectations and align the team to processes, knowledge, and support.
- Drive resolution of escalated payroll issues and apply policies consistently.
- Recommend hiring and performance decisions.
- Foster a high-performing, engaged, psychologically safe, and accountable team.
- Own end-to-end payroll delivery for a defined group of countries.
- Maintain working knowledge of country-specific payroll requirements.
- Ensure payroll processes are followed, documented, and auditable.
- Manage relationships with external payroll vendors.
- Support global payroll implementations, including new country launches, vendor transitions, and in-housing efforts.
- Provide market- and country-specific payroll expertise and identify implementation risks.
- Own payroll outcomes post-launch and ensure stability after go-live.
- Identify operational risks, recurring issues, and process gaps.
- Drive continuous improvement to increase efficiency, reduce errors, and improve team capacity.
- Support new tools, automation, and standardized workflows.
- Track KPIs, service levels, and quality metrics.
- Manage operational support for the service arm, including team performance and engagement in Zendesk.
- Partner with People Operations, Finance, Legal, Product, and Service Operations.
- Translate payroll complexity into actionable stakeholder guidance.
- Communicate risks, delays, and changes affecting payroll outcomes.
Requirements
- Proven experience owning payroll outcomes for a team in regional or multi-country environments.
- Demonstrated people leadership capability, including coaching, feedback, and performance input.
- Comfortable leading investigations and driving operational resolution.
- Able to clarify and consistently apply policies and controls.
- Experience recommending hiring profiles, team changes, and performance actions.
- Strong operational judgment with the ability to balance speed, accuracy, and customer impact.
- Clear, structured written and verbal communicator, particularly effective in async environments.
- Experience working in remote-first or globally distributed teams is a strong advantage.
- Fluent in English; additional languages are a plus.
- Submit application and CV in English.
- Prior employment verification check.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- budget towards co-working spaces, learning and wellness (including gym memberships)
- mental health support services
- stock options
- home office budget & IT equipment
- life-work balance and schedule flexibility
- employee resource groups (Women, Disability, Queer, Minorities in Tech)
- workplace accommodations available upon request
Job title
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Experience level
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Degree requirement
No Education Requirement
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