Senior Program Manager leading talent management programs at Clio, a leader in legal AI technology. Designing and executing strategic talent management initiatives to empower organizational growth.
About the role
- Senior Program Manager driving cross-functional programs to enhance customer success at Samsara. Leading operational efficiency and strategic priorities in a high-growth B2B SaaS environment.
Responsibilities
- Own and manage core Customer Success cadences, including QBRs, risk reviews, top deal reviews, and internal planning forums, ensuring consistent structure, clear outputs, and strong follow-through.
- Drive end-to-end coordination of key CS meetings and execution moments, including blitz days and cross-functional cadences, ensuring alignment, accountability, and high-quality execution.
- Build and maintain the CS operating calendar, including planning cycles, key milestones, and recurring forums, to ensure alignment across teams and visibility into priorities.
- Partner with Product, Enablement, and CS leadership to manage the new product release calendar, ensuring readiness, communication, and effective rollout to the field.
- Partner closely with Customer Success, Sales, Support, Product, Operations, and Finance to drive clear ownership, communication, and alignment across all core programs.
- Track program effectiveness through defined KPIs and feedback loops, and continuously improve cadences to drive better execution and customer outcomes.
Requirements
- Bachelor’s degree from a 4-year institution; MBA a strong plus.
- 6-8 years of experience in program management, sales operations, strategy, or consulting, ideally in a high-growth B2B SaaS environment
- Demonstrated success leading cross-functional GTM programs that improve sales execution and scalability
- Strong program management skills with expertise in end-to-end delivery (i.e. framing the need, scope requirements, document project roadmaps, partnering with teams, defining KPIs and reporting out on results)
- Ability to ramp up quickly on business priorities and derive insights from data to inform decisions
- Strong communication and written language skills including clear and concise documentation
- Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates and cross-functional partners
- Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs
Benefits
- Comprehensive health and parental leave plans
- Flexible, employee-led remote model
- Professional development stipend
- Performance-based bonus/variable pay
- Equity in a high-growth public company
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